Senior IT Operational Excellence Analyst
Johns Hopkins Aramco Healthcare - JHAH
Total des années d'expérience :19 années, 3 mois
Assisting leaders in execution and management of IT Operating Model
Leading IT Services Management activities, adopting processes focusing on organizational needs, implementation, reporting and process improvements.
Running audit activities to ensure ITSM processes are delivering expected results.
Measuring Services Performance by partnering with Sr Directors and domain managers in IT including IT Services & Operations, through KPIs, SLAs, OLAs
Responsible for building framework, to identify & control corporate & operational risks.
Involved in investigating root causes of issues, risks and suggesting optimal solutions.
Building and managing Management & Operational Dashboards, including development of KPIs and SLA configurations
Acting also as Major Incident Manager, Problem Manager, Change Manager and Risk Analyst
Escalating potential issues to higher management for their attention
Executing best practices for Continual improvement program for IT Operations
Managing and developing enhancements in Servicenow by working with business partners
Providing key inputs and controlling system configurations to ensure smooth management of ITSM platform
Managing IT demands of Innovation & Business Development (IBD) client, as Technical Project Manager.
Help Business to realize the benefits, dependency and approaches to the new demands.
Connecting user needs to emerging technologies in order to acquire or design tools, techniques and approaches that allow users to realize optimal project delivery results and ensure align with Program
Facilitate discussions with business groups to help stakeholders define their needs and advising client users on application design alternatives and business process change opportunities
Develop project charter, business cases with scope, resources, budgets and cost estimates.
Drive technical value proposition, solution options and design that meets client’s strategic objectives.
Plan, organize and manage a wide range of activities in delivering projects efficiently and effectively
Formulate and manage project plans by defining deliverables, identifying key milestones, reviewing project progress, and engaging in ongoing risk management
Control project scope, establish project teams, plan schedules, and direct project team in order to meet project objectives for content, quality, costs, and schedules
Allocate tasks and responsibilities to the team and provide leadership to ensure strong performance.
Involve in process maps, requirements specifications, prototypes and design documents.
Ensure management staff is provided with timely and accurate project information and status updates
Collaborate with PMO to provide updates on project activities, resources & overall health of project
Identifying, addressing, managing and escalating risks and issues within a project.
Manage and coordinate to build test scenarios and ensure successful user acceptance testing
Liaise with various internal teams (IT Information Security, Computing Infrastructure, Database and SAP) regarding LOB applications & operations management.
Provide needed inputs, approvals including alignment with Legal and Enterprise Architecture teams
Manage and lead full vendor involvement and procurement activities.
Assess, plan and manage change management activities. Coordinate with stakeholders and monitor change effectiveness
Ensure Project Closure and project benefits are registered. Once operational reporting KPI and metrics.
Developed enterprise level applications using Microsoft Technologies, both front end and back end.
Lead a team of 8 developers working on key projects for SABIC Shared Services and its affiliates.
Involved in 1SABIC transformation projects budgeting, scoping and architectural activities.
Provided support on installations, configurations, security, operations and maintenance of all software related to Shared Services and Manufacturing domains.
Participated in planning and execution of development team activities.
Participated in the evaluation of new SharePoint and ECM based initiatives (Upgraded Versions, Third-Party Solutions, and Integration with additional Enterprise Systems), backup/recovery at different levels.
Established and delivered recommendations, schedules and performed software/hardware improvements.
Provided applications Support Tickets resolution to the four regions.
Delivered 3rd Party Tools assessment/Vendor communications.
Maintained industry knowledge of development concepts, best practices and procedures for web solutions. Ensured the sharing and utilisation of knowledge with all relevant team members.
Led monthly meetings with Global Teams regarding applications Issues synchronization.
Provided technical guidance to the team in relevant technologies related to the development and support of an Enterprise environment (understanding relationship with active directory, SQL, IIS, etc.)
Project kick off meetings & requirements gathering.
Support to clients in the UK.
Custom development to consume web services for hotel reservations.
Time tracking system development and implementation for Legal clients in Lahore, Pakistan.
Evaluation and recommendations for ecommerce based solutions.
Client side scripting using HTML, DHTML, JQuery, Java Script.
Technical documentation of custom systems and writing SLA for customers.
Tools assessment / Vendor communication.
Analyse stakeholder needs and produce requirements specifications.
Develop use cases, user stories and process diagrams.
Develop functional specification documents containing class, activity & sequence, use-case diagrams using UML.
Develop web applications and peer code reviews.