Administrator Coordinator
MaSa
Total des années d'expérience :15 years, 11 Mois
All Administrative Related Function Of Metering Department
Monitoring all section of Metering Department( Device Reading, Maintenance and work shop).
Daily Reading Schedule download and upload in the SAP for further action of Billing Section.
Prepare weekly report for Preventive Maintenance and Corrective Maintenance to ensure close all notification with in time and KPI should be with in target.
Coordination with Customer Care Section
Yearly, quaterly workflow, performance and budget analysis
Back up sport to front desk staff.
-Receive Query/complain /New connections
-Providing high quality, up-to-date documentation for all service arrangements
-Send to concern department
-Send to customer notices for Intreption of Power
-Incharge of Documents control
-Coordinator between Customer servise dep and Transmission & Distrubution dep
Supervising the work of office juniors and assigning work for them.
Assisted in the training of new customer service representatives and associates.
Prepared weekly KPI's reports for the Customer Care Section team and for heigher Managment
Consolidate Safety reports of the section, like Tool Box Meeting, SUSA, Safety Observation
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities See less
Managed a team of 8 that established Wimax Internet product,
Increase the sales Top in region in 4 time a year
Plan, assign and monitor work tasks for optimum team efficiency
Successfully launched and marketed
Get maximum share among the competator.
Taking corrective action where inadequate performance is suspected
Extensive involvement managing client relationships at all levels.
Work with the support team to ensure service level requirements are exceeded
Trained new interns in Sales and Customer services )etc
Successfully managed and staffed not only business start-ups, but also periods of rapid, sustained corporate growth.
Installed different operating systems, software and hardware.
Compiled and edited comprehensive quality control reports.
Identify and address development needs.
Resolve escalated customer service issues
o Receive data from all sites running.
o Collect all information like estimates, bills and physical work.
o Prepare and send to HQ Project Director on monthly basis
o Prepared and send to All Concerned District Government Department
o Check bills quantities and rates
• Responsibilities
Brief to the customer about our products.
Escalation and follow-up of cases requiring further action
About documentation.
Client’s requirements.
Prepare final proposal and send the credit department for final approval.
• In-charge of the Office Matters, Like
o Communication with Regional Office in regards to Branch Matters.
o Preparing reports as per requirement of Regional Office.
o Issuing Tender Notices and Providing Comparison Reports to Regional Office.
o Co-ordination with the Parents of the Students.
o Maintenance of Student Admission Record.
o Maintenance of Staff and Student Attendance Record.
o Managing Administrative issues on Daily basis.
o Managing Issues Relating to Computer Lab.
• In-charge of Matters relating to Accounts, Like
o Working on ERP Oracle 11i Billing Module.
o Fee Generation and Receipt.
o Admission Procedure.
o Preparing Bank and Cash Reconciliation.
o Preparing Projected Monthly Cash Flows and Daily Fund Position
o Dealing with Clients.
o Maintaining Employee record and Preparing Monthly Payroll.
o Preparing Final Accounts.
o Handling petty cash
• Reported to Manager Accounts & Admin.
• Assisted the Director in technical matters regarding Purchase of Computers and LAN Equipment.
• Prepare and Analyze Feasibility reports and to discuss the technical matters with the Administration.
• In-charge of the Office matters, Like
o Receiving Tender Notices, Analyzing the Tender Notice and Providing Complete Information about Tender Notices.
o Communicating with Clients regarding their Purchase Orders, Co-ordination with Clients regarding Customer Support.
o Organization of Office Memo and Office File system.
• Attended to Matters relating to Accounts, Like
o Preparing Bank and Cash Reconciliation.
o Dealing with Clients.
o Maintaining Employee record and Preparing Monthly Payroll.
o Preparing Final Accounts.
o Implementation of Software based Accounting System.
PGD in Business Administration
