ساجد علي خان

Al Dukan is the pioneer of the Hard Discount Retail Store Model in Saudi Arabia.
Al Dukan organizational structure, efficient cost management and limited product portfolio, brings highest quality products at the lowest possible prices to customers in Saudi Arabia. All prices are every day low prices and no promotions.
• Managing the store to offer a high level of customer service.
• Determining the working schedule for staff as well as which tasks are being delegated to whom.
• Providing training and motivate to staff in order to ensure that task is being performed.
• Reposible for controlling shrinkage by conducting a random physical stock check.
• Reposible for ensuring to have sufficient stock for sales to achieve a high level of customer service.
• Implementation of operational SOP’s
•Close follow-up on operational KPI’s.
•Reposible for the preparation of the daily, weekly and monthly report required by management.

Achievement: Awarded as Best Store Manager in Month of October 2016.

Grofers is an on-demand delivery service connecting consumers with their local merchants. The service is currently available in major cities of India. Grofers partners with local merchants such as chemists, bakeries, grocery shops, organic food retailers. Users can order a wide range of products from stores around them and get everything delivered to their doorstep within 90-minutes.
•Responsible for overseeing Operating Center Staff including; interviewing, hiring, training, coaching and motivation of assigned staff and carrying out management responsibilities in accordance with company policies.
•Measure and monitor KPI and take appropriate actions where necessary.
•Improving the delivery process and attain a sustained level of delivery performance, through process and training improvement.
•Coordinating with vendors for Product price updated and Product delivery to Hub and Customers door step.
•Handling overall logistics operations, inventory management and client fulfillment.
•Responsible for managing delivery routes and schedules to meet client expectations.
•Responsible for managing accounts and cash management of operations center.

Worked with Leading E- Commerce Company Flipkart in Operations department.
•Responsible for the creation and maintenance of customer orders and invoices in various systems.
•Processing refund and cancellation for goods & services provided to the customers.
•Provides customer support including order status and changes; initial commit dates; follow up on changes and resolves customer issues as a liaison between multiple departments including sales, purchasing, planning, and logistic.
•Processing transactions for the purchase by customers. Maintaining daily transaction reports and sharing with the senior managers.
•Responsible for coordinating and prioritizing shipments, local and drop ship, with Logistics & Shipping, and creating/managing delivery notes in this function.
•Evolving and implementing collection practices and policies leading to better cost management and efficiency.
•Solving customers queries by interacting and taking feedback to maintain interpersonal relations with existing customers for smooth business.