SAJIN KUTTY NAIR

• Managing a Support/Administration team of 14 members, providing daily
guidance on tasks and projects.
• Point of contact with key stakeholders, Elite Clients and Internal Project Teams.
• Recruiter for Internal team and provide mentorship and guidance to the team
members of APAC support team.
• Acted as a Single Point of Contact between Local Business Engagement, End
Application Team (Cargo link/Cargo write) Middleware Team (Sterling
Integrator / Biz-Talk) in Migration Projects.
• Developed and implemented procedures to ensure consistency in workflow
across the team.
• Analyzed data from completed projects to identify trends or patterns in results
or processes.
• Set goals for the team, conduct timely performance reviews and provide
constructive feedback to own direct reports
• Identified and implemented process improvement efforts within the EDI
structure including system interface, policy and procedure changes.
• Performed detailed analysis of project requirements and assisted in the
development of functional specifications and Implementation of End-to-End
Message Flow using apt Protocols.
• Responsible for training new joiners in the Project/Company by imparting
application/Technical knowledge to them and conducting EDI training sessions
across different sectors.
• Performed detailed design and mapping specification creation for translation
between Legacy and EDI formats.
• Responsible for all EDI map development and testing, version control, profile
setups and documentation for new trading partners for both production and test
environments.
• Work with the development team to ensure that the acceptance criteria are met,
and the Interfaces meets business/customer expectations.

Production Support Activities
•Testing the Business Processes
•Developing new maps for new partners.
•Working on file transfer errors.
•Working on customer requests.
•Setting up new inbound and outbound Process and Monitor inbound and outbound EDI transactions and associated error notification and logs, troubleshoot issues, and resolve them in a timely basis
•Closely worked with VAN’s Providers to create the new mailboxes, trading partners
•Analysis of requirements details,
•Enable smooth file flow and error removal,
•Template and Map implementation,
•Monitoring and resolution of Technical problems.
•Ensuring the quality of deliverables

• Lead a Team of 7 members.
• Creation of Trading Partners Profiles, Mailboxes, Virtual Roots, Routing Rules.
• Analyzing and Implementing the Communication protocol AS2, HTTP/HTTPS,
EMAIL, FTP/SFTP.
• Implementation of Setup inside ITAC/LW Framework.

• Created custom WordPress themes and plugins to extend functionality of
websites.
• Built layouts according to customer parameters using HTML5 and CSS3.
• Designed websites, portals and large-scale web applications for multiple clients.
• Generated creative ideas for client programs.
• Provided technical recommendations to clients and internal teams.
• Trained employees on how to use WordPress/Google related Web based tools.
• Lead a team of 4 members.