CLUSTER NIGHT AUDITOR
Kingsgate by Millennium
مجموع سنوات الخبرة :11 years, 8 أشهر
• Served as a Cluster Night Auditor for 03 Hotels at the renowned
Kingsgate by Millenium, capitalising on auditing expertise to ensure
financial accuracy.
• Proactively engaged in problem-solving measures at Kingsgate,
significantly enhancing operational efficiency.
• Employed advanced financial management skills to meticulously
handle transactions and account management.
• Excelled in a demanding environment, showcasing dynamic
interpersonal skills and exceptional attention to detail.
• Established a reputation for reliability and excellence in financial
processes, contributing to the properties' stellar reputation
• Managed guest services during night shift
• Ensured smooth operation of hotel front office
• Resolved numerous customer complaints promptly
• Performed meticulous financial auditing nightly
• Supervised check-in and check-out procedures
• Excelled in multi-tasking in a busy environment
• Served as Night Auditor at Shuraa Group, UAE from January 2018 to
April 2022, utilizing key skills in finance auditing and customer service.
• Demonstrated strong competence in accounting procedures, data
analysis, and financial reporting, contributing to the company's
financial management.
• Combined meticulous attention to detail with robust understanding
of the hospitality industry to ensure effective overnight operations.
• Consistently maintained a high standard of professionalism, assisting
with guest queries and requests to ensure customer satisfaction.
• Efficiently managed all end-of-day accounting functions, ensuring the
accuracy and integrity of the company's financial transactions.
• Leveraged expertise in financial software and tools for automatic data
capture and analysis, streamlining the auditing process.
• Demonstrated precision and meticulousness in conducting audit
inspections
• Boosted guest satisfaction through provision of premium overnight
service.
• Consistently commended for meticulous audit checks
• Proven track record in improving customer experience
• Accomplished in providing unrivaled overnight service
• Renowned for precision and attention to detail
• Completed a year tenure (March 2014-March 2015) as a Guest Service
Executive at Lemon Tree Hotels, exhibiting exemplary customer
service prowess.
• Leveraged superior interpersonal skills to elevate guest experience
while striving to surpass expectations.
• Ensured seamless operations through rigorous attention to detail and
organizational competence in all given tasks.
• Exhibited profuse problem-solving abilities by promptly adapting to
diverse guest needs and devising effective solutions for potential issues.
• Fostered a robust work atmosphere by contributing significantly to
team endeavors and initiatives.
• Promoted and adhered to the company's rigorous hospitality
standards by consistently prioritizing customer satisfaction.
• Upheld the brand's integrity by consistently delivering top-tier
service quality.
• Utilized effective communication and organizational skills as a Guest
Service Associate at Lemontree Hotels for five months (June 2013 -
November 2013).
• Effectively managed customer relationships during June-November
2013 period
• Boosted hotel occupancy by implementing winning promotional
campaigns
• Helped leverage brand image resulting in enhanced customer loyalty
• Championed team collaboration fostering success
• Cultivated client relationships boosting loyalty
• Coordinated team optimizing workflow
• Revitalized customer service protocols
• Spearheaded customer interaction strategies
• Got commended for organizational skills and attention to detail
• Proactive problem solver, enhancing customer satisfaction
• Streamlined office operations for optimal productivity
DIPLOMA, BTEC HNC FROM EDEXCEL Frankfinn Institute of Air Hostess Training Coimbatore