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Sajjad Agha, Workshop Supervisor

Sajjad Agha

Workshop Supervisor·Royal Tech Auto Services LLC

United Arab Emirates

Higher diploma, Automobile Engineering

Work experience

Total years of experience: 15 years, 6 months

Workshop Supervisor

January 2025 - Present

Royal Tech Auto Services LLC

Abu Dhabi, United Arab Emirates

January 2025 - Present

• Lead and supervise daily workshop operations ensuring smooth workflow and high
productivity.
• Allocate and schedule repair and maintenance tasks efficiently among technicians.
• Monitor quality control standards and ensure all repairs meet manufacturer and safety
specifications.
• Oversee spare parts inventory, tools management, and procurement planning.
• Maintain effective communication with customers regarding job progress, approvals,
and delivery timelines.
• Prepare operational, financial, and performance reports for management review.
• Train, mentor, and evaluate technicians to enhance team performance and skills
development.
• Ensure compliance with UAE safety regulations and workshop standards.

Company industry:
Automotive Repair, Spare Parts, & Support Services

Service Center Supervisor

January 2022 - January 2024

Michelin Tires & Bosch Auto Service – Al Fahim Group

Abu Dhabi, United Arab Emirates

January 2022 - January 2024

• Managed front-desk service operations and customer handling.
• Prepared job cards, service estimates, and repair cost breakdowns.
• Coordinated between customers and technical teams to ensure timely job completion.
• Resolved customer complaints professionally, ensuring high satisfaction levels.
• Maintained accurate service documentation and system records using ERP platforms.
• Assisted in achieving monthly revenue and operational targets.

Company industry:
Automotive Dealership & Distributor

Warranty & Service Center In-Charge

January 2014 - January 2022

Dunlop ProShop – Easa Saleh Al Gurg Group

Dubai, United Arab Emirates

January 2014 - January 2022

• Handled warranty claims processing and documentation in line with manufacturer
standards.
• Supervised service center staff and ensured adherence to service procedures.
• Managed inventory control and warranty-related spare parts.
• Coordinated with suppliers and vendors for technical and warranty approvals.
• Ensured customer retention through professional after-sales service.

Company industry:
Automotive Dealership & Distributor

Service centre Incharge

January 2014 - March 2015

Easa Saleh Al Gurg

Dubai, United Arab Emirates

January 2014 - March 2015

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Service Advisor

January 2013 - January 2014

Sundaram Honda

Hyderabad, India

January 2013 - January 2014

• Provided technical consultation to customers regarding vehicle repairs and servicing.
• Prepared service quotations and explained technical repair requirements.
• Followed up on job completion and ensured customer satisfaction.

Company industry:
Automotive Dealership & Distributor

SERVICE ADVISOR

September 2010 - December 2012

TALWAR HYUNDAI

Hyderabad, India

September 2010 - December 2012

I was one of the service advisor who are responcible for attending the customers srvice requiment and suggesting them any other required work needed on their cars giving them expected expenditure and time required for the job and colabariting with the floor time to get the joib done on time and infor customer if there is nay other job came up and if there is any delay in work and if the car 9is ready then the bil amount and the thighs which have been done on the car

Company industry:
Technical Maintenance & Repair
Job role:
Customer Service and Call Center

Service Advisor

January 2010 - January 2012

Talwar Hyundai

Hyderabad, India

January 2010 - January 2012

• Assisted customers with service bookings and repair consultations.
• Coordinated workshop workflow and monitored job completion timelines.
• Ensured adherence to company service standards and policies.

Company industry:
Automotive Dealership & Distributor

Education

ASTI -DUBAI

September 2018

September 2018

Higher diploma, Automobile Engineering

United Arab Emirates

MANNAN INSTITUTE OF SCIENCE AND TECH

September 2010

September 2010

Bachelor's degree, automoboles

India

Nalanda Educational Institution

January 2006

January 2006

High school or equivalent, Maths And Engineering

India

I.Z.M School

January 2004

January 2004

High school or equivalent, Matric

India

Skills

Customer Orientation
Expert
Customer Orientation
Expert
Patience
Expert
Patience
Expert
Product Knowledge
Expert
Product Knowledge
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Customer Service
Expert
Customer Service
Expert
CAN DIGANOSE AND WORK ON DIFFERENT VEHICALES
Intermediate
CAN DIGANOSE AND WORK ON DIFFERENT VEHICALES
Intermediate
Customer Orientation
Expert
Customer Orientation
Expert
Patience
Expert
Patience
Expert
Product Knowledge
Expert
Product Knowledge
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Customer Service
Expert
Customer Service
Expert
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
COST CONTROL
Intermediate
COST CONTROL
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL PLANNING
Intermediate
OPERATIONAL PLANNING
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
SERVICE MANAGEMENT
Intermediate
SERVICE MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English
Intermediate
Hindi
Beginner
Telugu
Beginner
Arabic
Beginner

Training and Certifications

Certifications
Automobile Engineering Program
UAE Manual Driving License

Training
ORACLE ERP
inhouse
AUTOLINE ERP
in house
sap
in house

Hobbies

  • desert driving , long drives and tunning and updating my vehicles