business develeopment manager
abudhabi islamic bank
مجموع سنوات الخبرة :10 years, 11 أشهر
Accountable to establish retail banking relationship for the assigned Corporate, Commercial & SME banking clients and enhance retail penetration.
Explore the Branch & Direct Sales Force local market opportunities for asset &liability acquisition.
Responsible for developing potential business contacts, building strong network of clients to source financial products.
Identify the employer with low penetration and convert these opportunities to relationship with the aim increasing bank share of business within these accounts.
Close interaction with marketing, product and credit policy team to design tailored packages to be competent in the market.
Lead the outdoor effort through distribution channels and enlist new companies to increase portfolio.
Attending conferences, meetings, and industry events.
Responsible to increase the salary transfer relationships with identified employers and represent as the face of the bank in the assigned territories.
Close interaction with Corporate teams to ensure 100% leverage of the CBG (Corporate Banking Group) relationship.
Competitive scan and timely feedback to the product, marketing & credit team to ensure competitive edge is maintained and targeted penetration is achieved.
Diligent association with Risk, Product and credit team to develop a profitable asset employer portfolio.
Conducting competitor analysis by keeping abreast of market trends & achieving market share metrics.
think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
work strategically - carrying out necessary planning in order to implement operational changes.
Understand client requirements and provide bank services and product to meet their need.
account services to clients, including a full range of the Bank’s retail services
•Provide and maintain a high standard of customer service
•Manages customer portfolio, services relationships and Cross-sells banking products such as loans, credit cards, Banc assurance, Car Loan and Mortgage according to KPI’s
•Maintains current knowledge of banking regulations to Ensure total compliance of physical and information security policy including business and consumer verification procedures
•Opened/closed accounts including Current, Savings, Fixed Deposit and do maintenance as per requirement from central bank such as KYC, RRA, Norkom and BBL checks
•Provided navigational assistance with online and mobile banking.
•Describe promotional offers and used persuasive sales techniques to up sell services and convince clients to apply for additional banking services.
•Liaise with various departments within the bank and resolve queries and problems.
•Resolve customer inquiries, problems and complaints with scope of authority while proactively using service to sales techniques to provide solutions to customers for current financial needs
Business Development Unit
•Managing a Portfolio team consists of Agents, verifiers & MIS.
•Responsible for the development and implementation of a team strategy to meet assigned goals, mitigate risk and underwrite transactions that are originated by the corporate banking team.
•Responsible for maintaining acceptable levels of credit quality, consistent with the bank's credit policies, procedures, and guidelines including regular monthly, quarterly and annual portfolio tracking/reporting within established tolerances.
•Responsible for giving approvals to satisfy the customer needs and queries.
•Responsible for end to end business process.
•Report costs, productivity, margins, and expenditures.
•Analyze, evaluates & updates the costing & pricing models based ENR (Revenue).
•Identifies key financial trends and variances based on the special reports and forecasts and advices the management on the financial position of the card business.
•Reviews contracts/SLA with all the stakeholders and advices on any risks & non-compliances.
•Produce value-added analysis to support decision-making across the company e.g. the production and maintenance of product-based financial information.
•Analyze market information and translated it into strategic plans for customer growth
•Keeping senior management in picture about the overall operations of the bank through daily call reports, work plans, and sales analyses while offering recommendations for achieving operational excellence
Retail Business Portfolio
•Managing a team of 15 executives
•Recruitment, Providing Product, system, sales training, Bank policy and service standards to the new joiners.
•Create an environment oriented to trust, open communication, creative thinking, and team effort.
•Motivate and inspire team members to work on common goal.
•Micro management of the employee activity.
•Working on complete card Products to achieve Balances, revenue and ENR.
•Gather analyze, and report daily/weekly/monthly sales statistics.
•Ensuring all the team members achieving monthly given target in all respective products.
•Ensuring team and department achieving all monthly given target.
•Enhancing sales to boost up the ENR, Balance and revenue as per the Budget.
•Enhanced employee performance, one-on-one discussions, SWOT analysis and motivational strategies.
•Reading competitor's activities to suggest management to counter the market capture.
Provide Customer Service to Existing and prospective Customers.
•Cross selling, of products to existing customers.
•Handling Customer of Personal Loan, Credit cards and Fixed Deposits.
•Make calculations and Process the application in the Finacle and FinnOne.
•Meet & Greet Customers in the branch and help and assist on their queries.
•To Perform All Duties related to customer queries of Barclays Abu Dhabi Branch.
I do hereby certify that the above statements are true and reliable
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courses: Project Management Professional (PMP
courses: Project Management Professional (PMP