Product Sales Manager
Kotak Mahindra Bank Limited
Total years of experience :6 years, 10 Months
Trade Finance & Forex
Key Accountabilities:
•To facilitate clients in trade services like Inward /Outward Remittances, Preshipment/Post shipment Finance, Bills for Collection, Bank
Guarantees, and Letter of Credits, Retail Forex, Remittances for personal purposes i.e. under LRS.
•Process improvements and product development ideas to achieve incremental cross-sell/increased share of wallet.
•To meet and structure trade related requirements of clients by liaising with operations/product.
•To monitor and process the trade based alerts constantly providing support to the branches and trade help desk so that the business
doesn’t occur any short of revenue loss.
• Ensuring compliance by conducting ADD, EDD based on system alerts.
•Liaising with RBI for compliance approvals.
• Managing 17 branches of the bank and taking care of existing portfolio of clients with Branch RM’S and Credit team.
•To maintain highest service delivery standards/VOC scores.
•To offer various trade solutions like Buyer’s Credit, Hedging, Packing Credit to existing as well as new customers, thus ensuring strict
compliance followed by customers and branches.
•To ensure strict compliance that BOE, XAR, MTT, ADD are submitted within stipulated timelines.
Transaction Banking Group ( Trade AM)
Key accountabilities
• Complying with regulatory and internal compliance in the bank.
• Experience in handling Import/Export and has excellent knowledge of MT 100, MT 200 and MT 700 series.
• Well versed knowledge towards FEMA and RBI guidelines.
• Ensuring the customer transactions are processed as per laid down operating process and strict adherence towards TAT.
• Responsibility towards managing face to face interaction with walk in customers contributing towards service delivery.
• Monitor day to day processing of trade products like domestic and foreign bank guarantees, letter of credit, import bill handling
(LC/Non LC), export bill handling (LC/ Non LC), clean outward remittances (Under LRS/ Non LRS), ensuring strict compliance in
merchant trade transactions, and other trade products.
• Educating customers towards digitalization.
• Maximize customer satisfaction and retention by maintaining service standards.
• Ensuring customer complaints and queries are resolved within the committed timelines.
• Sending BOE to customs for verification.
• Timely reporting of fraud or defaulters to RBI.
Master of Business administration
courses: • Certification in Software Testing using IBM Rational Tools
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