Restaurant General Manager
The Cheesecake Factory, M H Alshaya
Total years of experience :13 years, 8 Months
Overall responsible for managing a multi-million Dollar restaurant with a staff strength of over 260 employees. Engaging with our guest and staff members everyday and ensuring absolute satisfaction through world class service, memorable food and building great relationships with them.
Responsible for developing Staff and Managers to their future roles with the brand and the company according to their capabilities.
Keeping a tight grip on the Food Cost and other related cost to run an efficient business.
Manage and Handle one of the largest turnover restaurants in all Middle East and Lead a massive team of more than 300 staff to make sure that each and every customer gets absolute satisfaction.
NINO RESTAURANTS,
Kharafi Global Company,
Kuwait.
• Assistant Restaurant Manager
Managing a very high volume restaurant, improving the quality of service and providing all guests needs to a possible extent thereby maximizing financial performance.
Also responsible for effectively training, developing, managing and leading the restaurant team to provide excellent service.
DUTIES:
➢ Ensuring the highest standards of food and beverage service.
➢ Having an in-depth knowledge of all menus.
➢ Responsible for training & developing restaurant staff.
➢ Dealing with and resolving customer complaints.
➢ Maximizing all business opportunities to drive sales.
➢ Communicating and keeping a good relation with the kitchen staff to ensure efficient food service.
➢ Liaising with the Head Chef to discuss and develop the menu.
➢ Overseeing client bookings & reservations.
➢ Organizing the daily and weekly rotas for the Restaurant's staff.
➢ Purchasing stocks and supplies for smooth weekly operations.
➢ Ability to create a great atmosphere & be a inspirational host.
➢ Monitoring daily sales and writing informative reports for the higher management.
KEY SKILLS AND COMPETENCIES:
➢ Strong motivational and influential people skills.
➢ Enthusiastic for providing a great service and restaurant experience to our guests.
➢ An eye for detail and the ability to drive consistent brand standards.
➢ Experience of managing people and driving business performance.
➢ Experience of organizing private functions including parties and weddings etc.
• Management Trainee
Developing myself by training in all positions in the restaurant like from food runner to a server thereby learning all aspects of difficulties and problems faced by the staff and to learn each and everything from the basics in order to become a better and more efficient manager.
• Industrial Exposure Training
• Industrial Exposure Training for a period of six months as a part of academic curriculum from October 2008 to March 2009, in
"LE MERIDIEN AL AQAH BEACH RESORT, FUJAIRAH, UAE."
1. B.Sc Degree in Hospitality and Hotel Administration from the Institute of Hotel Management and Catering Technology, Kerala (Under the National Council for Hotel Management and Catering Technology, New Delhi and Indira Gandhi Open University, New Delhi) o Final year scored 65% marks o Second year scored 63% marks o First year scored 67% marks
2. SSCE, from MGM Senior Secondary School, Sector-6, Bhilai, Durg, Chattisgarh Central Board of Education with 55.2% in the year 2007.
3. SSE, from St. Joseph's Co-Ed School, Bhopal, Madhya Pradesh Central Board of Education with 59.8% in the year 2005.