IT Administrator and support
Starlight General Trading LLC
مجموع سنوات الخبرة :20 years, 0 أشهر
HFS is a highly sophisticated financial services firm specializing in brokerage & trading and financial market research. It is set to provide differentiated brokerage & trading and research services that exceed any other brokerage firm in UAE
# Accountable in handling technical support for various network, hardware and software problems.
# Performing advanced troubleshooting and resolution of desktop, server and application issues including LAN & WAN maintenance while complying with SLA. Supporting Microsoft Windows 2008 Server, Windows 7, MAC Pro, Windows XP and Windows Vista, 7 OS including MS Office applications.
# Carrying out continuous performance tuning, hardware upgrades, and resource optimization.
Maintaining a back-up on daily basis and restoring servers plus clients and storages
# Full configuration of PCs, setting up user & group accounts and password security, internet and TCP/IP
parameters, printers and scanners as well as IP camera installation.
# Minimizing security incidents by updating virus definitions, service packs and software patches.
Supervising security, system and application logs from various devices & applications. Maintaining
Symantec End-Point System Manager (Antivirus) for servers & clients.
# Managing Cisco network devices such as Routers, Firewall and Switches.
# Responsible for the maintenance and management of Order Management System (OMS) through online trading which will be connected to DFM & ADSM trading engine using suitable telecom links.
# Handling ERP Application (Orion-Tradis) support for end-users as well as patches update.
# Implementing secured internet access to users through MS ISA 2004 & Appliances Surf Control Web
Filter and Symantec Antivirus Enterprise Solution for virus free environment.
# Utilized VPN technology in connecting disaster recovery site and made the changes on it.
# Panasonic Telephone System with expert knowledge in adding, deleting, and troubleshooting users’
telephone settings.
# In charge for updating news and daily reports in the company website; activating and de-activating employee, customer and company affiliate profiles.
# Delivering extensive customer support through face-to-face or telephone consultation.
# Developing and maintaining user relation by solving their problems and
Specialized in planning, designing, implementing and training on network infrastructure with vast services i.e. Servers, Routers, Firewalls, Load Balancing Equipment, Intrusion Detection Systems, etc.
# Performed hardware and software installations, troubleshooting, network issues & system maintenance, support/maintenance activities for sales.
# Troubleshoot-configured HP Proliant Servers (ML 350 & 370, DL 380, Sun Server & Sun Fire X4150)
# Resolved escalated business issues on timely manner.
# Carried out installation, configuration and troubleshooting of mail servers.
# Maintained active directory service on 2003 Domain Controller.
# Directed installation of wired / wireless internet and printers.
Systems/Network Administrator - InfoWorld Technologies Ltd.
HFS is a highly sophisticated financial services firm specializing in brokerage & trading and financial market research. It is set to provide differentiated brokerage & trading and research services that exceed any other brokerage firm in UAE
# Accountable in handling technical support for various network, hardware and software problems.
# Performing advanced troubleshooting and resolution of desktop, server and application issues including LAN & WAN maintenance while complying with SLA. Supporting Microsoft Windows 2008 Server, Windows 7, MAC Pro, Windows XP and Windows Vista, 7 OS including MS Office applications.
# Carrying out continuous performance tuning, hardware upgrades, and resource optimization.
Maintaining a back-up on daily basis and restoring servers plus clients and storages
# Full configuration of PCs, setting up user & group accounts and password security, internet and TCP/IP
parameters, printers and scanners as well as IP camera installation.
# Minimizing security incidents by updating virus definitions, service packs and software patches.
Supervising security, system and application logs from various devices & applications. Maintaining
Symantec End-Point System Manager (Antivirus) for servers & clients.
# Managing Cisco network devices such as Routers, Firewall and Switches.
# Responsible for the maintenance and management of Order Management System (OMS) through online trading which will be connected to DFM & ADSM trading engine using suitable telecom links.
# Handling ERP Application (Orion-Tradis) support for end-users as well as patches update.
# Implementing secured internet access to users through MS ISA 2004 & Appliances Surf Control Web
Filter and Symantec Antivirus Enterprise Solution for virus free environment.
# Utilized VPN technology in connecting disaster recovery site and made the changes on it.
# Panasonic Telephone System with expert knowledge in adding, deleting, and troubleshooting users’
telephone settings.
# In charge for updating news and daily reports in the company website; activating and de-activating employee, customer and company affiliate profiles.
# Delivering extensive customer support through face-to-face or telephone consultation.
# Developing and maintaining user relation by solving their problems and meeting their requirements.
Completed BSc science , IT- CCNA, MCSE,A+