Director of Banquet
Mandarin Oriental
Total years of experience :0 years, 0 Months
Hotel Istanbul (Pre Opening)
•Organized and directed events such as corporate meetings, conferences, wedding receptions, gala dinners and cocktails at banquet facilities over 3700 Sq. meter for more than 500 people
•Supervised personnel, assigned tasks to kitchen and service workers
•Ensured kitchen and dining facilities are clean and properly decorated
•Ensured that all operations comply with health and safety regulations
Basic
•To develop & maintain the highest standard of Banquet Operations in terms of Service, Setup & Outlook of the team (Grooming Standards)
•To build and maintain a strong & efficient team
•To have integrity in our dealings with people, providing continued opportunity for our staff and generating positive financial results through proper planning
Planning & Organization
•Assigns the Assistant managers, Coordinators, Wedding Butler with responsibilities and tasks that they are best suited for.
•Ensures that all duties, tasks & services are carried out accordingly to the required standards as prescribed by Raffles Hotel
•Attend briefing and meetings held by the department and update all latest policies.
•Build a good reputation with all section heads and employees of the hotel. Enforce staff motivation & team building.
•To ensure setup is in accordance to guests’ requirement based on Banquet Event Order
•Maintain consistency in quality of food, beverage and service.
•To ensure that the staff in direct guest contact have a good product knowledge.
•Ensure that good hygiene standards in the service areas are always maintain and that all furniture and equipment are always kept in clean and good condition.
•Constantly obtain guests’ feedback during operations to ensure satisfaction
•Handle guests’ complaint and comments competently
•Implement innovative and creative set ups for the banquet operations
•Ensure that the musicians or the band performs to the satisfaction of the patrons to uphold the image of professionalism. Consider all & other aspects of ambiance, e.g. sound systems, lighting, and temperature.
•Review the work performance of the subordinates to make sure that established procedures and policies are followed.
•Enforce and uphold high standards in discipline and be knowledge of the contents in disciplinary actions.
•Observes staff individual performance, grooming, punctuality, performs staff appraisals/ disciplinary actions if required.
•Implement appropriate & effective measures to improve control of costs, expenses, and labor including on call labor
•Perform any other duties that may be assigned by Banquet Director
Double Tree
Crowne Plaza Istanbul Asia
•Responsible for all aspects of special events including but not limited to set-up, serving, and cleanup.
•In charge of hiring, training, coaching and reviewing banquet staff.
Legend Hotel
•Oversaw food preparation, checking the quality and size of the servings
•Responsible of organizing of stock, ordering food and drink supplies, maintaining equipment as well as adhering to health and safety precautions.
•Made sure the kitchen and dining areas are cleaned according to certain standards
•In charge of all aspects regarding excellent service in the front and back of the house
•Solving employee or customer problems.
for hiring, training and directing the banquet staff
•Ensuring successful functions and repeat businesses.
•Helped improve business by comprehensive knowledge of food and beverage preparations, service standards, and guest relations.
laying up, serving and clearing of breakfast, lunch, afternoon tea and dinner, and the high standard of service in the restaurant.
•Trained and develop staff to maximize performance
•Supervising the hygiene standards in the restaurant.
•Control and ordering of stocks and stock takes
•Hold key accountabilities & responsibilities.