Principal Consultant
Pierian Digital Pvt Ltd
Total years of experience :14 years, 11 Months
As Principal consultant lead the digital transformation initiatives with clients involving Social, Mobility, Analytics, Cloud and Cyber-Security as the key areas
• Leading group of consultants on client based projects on Cloud, Analytics and Mobility
• Designing, scheduling, analyzing and constructing solutions which can meet the demands and specifications of the client
• Cloud, Office 365 migration, End user mobility solutions for enterprises - end to end from planning to execution
• Key Client automation projects handled - such as mobile work force tracking, security intelligence analytics and work place collaboration techniques
• Mentoring and supporting the consultants and partner members to grow the practice delivery capabilities
• Contribute to the growth of the practice through developing and enhancing Intellectual Property for new and existing offerings.
• Shape the deals based on business benefit to client rather than actual cost to value based pricing
• Identifying risk/reward opportunities and developing business cases to work with clients in new and different ways to mutual benefits
Working as Sector Leader / Global Delivery Project Executive at (Leadership Role - IT Infrastructure Service Delivery) - Strategic Outsourcing Delivery - IBM India Pvt Ltd, Bangalore since June 2009
• Responsible for Service Delivery Excellence and CSAT for a portfolio of accounts from the Distribution sector of business and responsible for P&L of the account
• Responsible for growth of the Delivery business by enhancing the base of the account, enabling capability and maturity through / Relationship Management
• Drive regular Service Governance forums & responsible for reports that acts as base for client reviews
• Responsible and accountable for the execution of engagement’s Service Continuity Management processes.
• Structured communication channel with the sending team and customer to improve the relationship
• Provide the thought leadership for Service Management & Contract Management by means of creating and Influencing the Models at an account and sector level
• Drive business controls and risk management to be an integral part of service delivery operations and culture; improve controls posture, address emerging risks and mitigate regulatory concerns.
• Ensure CSAT as agreed and run multiple improvement program to ensure that the satisfaction is kept at an optimal level
• SLA management so as to ensure high levels of CSAT and no penalty for IBM
• Ensure accuracy in Billing & reporting - Review, plan & approve infrastructure requirements for account
• Close interactions with all the global teams so as to ensure collaborative efforts to deliver services to the customer
• Report to the Delivery and competency Director, SO Delivery