Help Desk Representative
itech
Total years of experience :27 years, 0 Months
IT Support for Syriatel (Telecom), MAF (Majed Al Futaim properties), Emmar, Ramak.
Supporting hardware, software, network and system administration.
IT support for small-mid size companies.
IT Support as help desk, and some network and system management.
working on Mid-small sized networking projects:
2005 - Syrian People Assembly (Syrian Parliament)::
•Administering the installation of the Network (CAT5, Fiber, and Wireless)
•Implementing Windows 2003 Server and domain.
2005 - AL-Ghayth Trans (Freight Company)::
•(WAN) Reconfigure; Design; Implementing and System Install
•Installing and Configuring MS Windows 2000 Server
•Installing and Configuring MS Exchange 2000 Server
•Installing and Configuring MS ISA 2000 Server
•Managing Security Issues
•Securing All Servers
•Mail Access through ADSL (local programmed application)
•(Active Directory; Mail \{MS Exchange\}, Proxy \{MS ISA\}, Firewall\{MS ISA\}, DNS, DHCP)
•Configuring Workstations
•WAN/LAN Reconfigure; Design; Implementing and System Install
•Configuring and Implementing Backup Strategy for Mail Server
•Securing all the servers
•Install and configure Symantec Antivirus Strategy (Corporate Antivirus for Clients, Antivirus for Exchange Server)
•Upgrade Domains from MS Windows NT 4.0 to MS Windows 2000
•Upgrade email Server from MS Exchange 5.5 to MS Exchange2000
•Upgrade Proxy Server from MS Proxy 2.0 to MS ISA 2000
•Network Administration (WAN/LAN)
•Assembling and Maintaining Workstations, and Servers
•Training Users to use the Network
•Administering (Active Directory; Mail \{MS Exchange\}, Proxy \{MS ISA\}, Firewall\{MS ISA\}, Database\{SQL\}, Antivirus, web, DHCP, DNS, and WINS Servers)
•Configuring Workstations
projects for other companies:
2002-2003- SCS-Net (ISP)::
•Web Site Server Support
•Web Mail Server Support
2004 -NTC Company (Hawa)
•(WAN) Reconfigure; Design; Implementing and System Install
•Installing and Configuring MS Windows 2000 Server
•Installing and Configuring MS Exchange 2000 Server
•Installing and Configuring MS ISA 2000 Server
•Managing Security Issues
•Securing All Servers
•(Active Directory; Mail \{MS Exchange\}, Proxy \{MS ISA\}, Firewall\{MS ISA\}, DHCP, DNS, and WINS Servers)
•Configuring Workstations
2004 -Austrian Embassy (Commercial Division)
•Technical support and network troubleshooting.
•Server Upgrade and Maintenance
•Cooperation with Fujitsu-Siemens (Austria), for workstations and Servers
2004 -LEAD (Nizar Asaad Company\{Petroleum\})
•Installing and Securing Wireless LAN
•Installing and Configuring MS Windows 2000 Server
•Installing and Configuring MS Exchange 2000 Server
•Installing and Configuring MS ISA 2000 Server
•Managing Security Issues
•Securing All Servers
•(Active Directory; Mail \{MS Exchange\}, Proxy \{MS ISA\}, Firewall\{MS ISA\}, DHCP, DNS, and WINS Servers)
•Configuring Workstations
Assembling, Maintaining, and Software Management
-Not completed yet-
(Microsoft Certified Professional) Installing, Configuring and Administering Windows NT 4