relationship manager assistant
Qatar National Bank
Total years of experience :12 years, 9 Months
Build and improve relationships with customers
• Review company practices to ensure clients get maximum satisfaction from their purchases
• Educate and inform clients about the company's products, services and special offers
• Attend to client complaints and resolve issues promptly
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction
• Work with internal departments to ensure company meets clients' expectations
• Oversee customer relationship management system
• Working with QDB on National Guarantee program, The Private Sector Stabilization Program is a 100% guarantee scheme of the Government of Qatar to help mitigate COVID-19 impacts
Recruit, hire, and train new sales representatives
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals
establish priorities and delegate effectively to meet goals and objectives.Hold regular communication systems to ensure all staff review current initiatives and direction.Implementing and managing company policies and professional standards.Manage cash loss prevention procedures and established security policies.Prepare, co-ordinate and ensure a complete and accurate cycle count and physical inventory as required.Follow and implement all corporate visual presentation standards and guidelines.Ensure that the store health, safety & environment practices are adhered to.Ensure partners and company security policies are understood.Ensure that all account and hr documentation is completed on a timely and accurate basis.