Assistant Moderator/ Examiner
Cambridge University Press & Assessment
Total des années d'expérience :11 years, 0 Mois
- Mark the work of the specified number of candidates by the specified date, following the approved marking instructions.
- Perform strict monitoring of various organisation documentation to identify any inaccuracy and make the necessary adjustments in compliance with all guidelines set forth.
- Comply with the established moderation instructions specified by Cambridge Assessment to moderate the markings of several centres.
- Generate detailed and updated reports on moderated Centre for Principal Moderator.
- Report any complex problems encountered during the moderation of the Centre’s marks to develop timely resolutions by the organisation’s guidelines.
-Manage Taalam's learning management system (LMS) and all supporting tools, content, and technologies.
- Investigate and resolve technical issues that arise during the delivery of content online.
- Oversee the testing and evaluation of new LMS-integrated features and tools.
- Develop user guides and train employees on any new LMS features.
- Coordinated a multigenerational team of 16 academic advisors and oversaw the department's daily operations and activities including but not limited to monitoring team performance, delegating tasks, setting deadlines, and handling multiple complaints by the established procedures and protocols.
- Processed and authorised hundreds of financial guarantees totalling hundreds of thousands of pounds.
-Professionally dealt with multiple students’ enquiries, providing timely resolutions to issues with patience and attentiveness.
- Handled all students’ online applications promptly and accurately, ensuring all needed information was correct and complete.
- Managed and maintained every student’s confidential records and sensitive information with accuracy and discretion.
- Regularly communicated with various universities and other organisations to gather relevant information.