Order Management Specialist
National Oilwell Varco
Total years of experience :13 years, 6 Months
Key responsibilities: Create, maintain & process orders in the ERP system JDE. Processing Inter-Company Domestic & International purchase order. Processing Inter-Company and third party sales orders. Coordinating between customer and factory for drop shipment sales. Coordinating between different divisions and business units as required. Review and submission of invoice from suppliers for payment to accounts. Asset management for the region. Stock Allocation & Stock Order Management. Warranty processing. Support in shipment from and back to customer for repair jobs. Invoice processing and submission to accounts for payment processing. Follow up on pending orders and helps in Sales Forecasting. Monitoring International shipment from and to region and making sure the shipment is received on time. Coordinating between freight forwarders and factories for shipment collection. Preparation of open orders & open sales orders reports for management reviews. Preparation of Commercial Invoice and packing list for import & export. Specific tasks assigned from time to time by superiors and managers.
Key responsibilities: Understand and comply with customer contracts and particularly the shipment requirements Develop good understanding of international commercial terms Manage logistics operation to ensure efficient and accurate delivery of shipments in accordance with client contractual terms and manage relationship with business lines and customers Run freight bids through the Bidding Portal, negotiate rates, lead-times, routing with the freight service providers Finalize the mobilization plan along with estimated cost, freight schedule and obtain approval from Business Line representatives Coordinate with the Finance representatives for issuance of any banking instruments such as bank guarantee, performance bonds etc Maintain the central repository for all documentation associated with the direct sales transaction including but not limited to shipping documents such as commercial invoices, bill of lading, customs declarations, supplier documents etc. Serve as first point of escalation for any service quality issues related to logistics, delivery & AP Warehouse & Inventory Tracking Trade Control Compliance Execute the end-to-end logistic transaction in SAP, conducting pre-requisite assessment on order related transaction (i.e. Sales Order, Account Assignment, Incoterm, Ship to/Sold to/Notify to Partner Codes, Purchase Order History, Material PN, UOM, Min Order Qty, FOC item) Conducted complete procurement cycles for purchase orders and contracts, including preparation, negotiation, and follow-up, while ensuring the protection of the Companys interests. Screened potential bidders and determined the appropriate type of procurement, while monitoring local market developments to measure existing rates/cost and achieve uninterrupted supply of desired goods and services. Analysed and evaluated offers by comparing prices, specifications, and delivery dates to identify and propose award to the supplier with the best bid.
Key responsibilities: Attending phone enquiries and providing required support for customers. Respond to customers complaints and enquiries through mail or by phone calls. Preparing quote for enquiry received through email/fax/phone and filing the same. Order processing in system and sending acknowledgement to customers for LPO received. Preparation & sending of purchase order to the vendor & coordinate regarding the shipping mode & delivery with proper approvals. Requesting price & delivery for the agency & non-agency products from suppliers. Price list updating and maintenance of the same. Preparation & sending of pro-forma invoice to customers as per LPO terms and follow-ups or payments. Sending Invoices & statement of accounts to customers and payment follow ups.
Key responsibilities: Preparation of quotation for enquiry received through email/fax. Processing of orders in system for LPO received. Preparation of performa invoice and payment follow up. Sending manual, quality certificates etc. to clients for the product supplied. Proper filing of quotations, order acknowledgement, manual delivery notes and all documents related to sales in a systematic manner. Coordinated with clients on behalf of the sales engineers for approval of GA drawings for the project. Consistant follow up with the operations team to make sure it meets customer order delivery schedule. Arranging delivery of material and providing documents required to clear Jebel Ali Freezone customs. Processing of Invoice for the material delivered for credit/cash customers and submitting the same to accounts department for payment collection. Submitting project files with supporting documents to operations manager/team in the absence or behalf of sales engineers. Handling customer complaints and communicate customer requests to management. Specific tasks assigned by superiors and managers from time to time.