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Salam Kiwan, Assistant Director

Salam Kiwan

Assistant Director·Serhal & Serhal Co.

Lebanon

High school or equivalent, Management information systems (MIS)

Work experience

Total years of experience: 13 years, 7 months

Assistant Director

December 2015 - Present

Serhal & Serhal Co.

Beirut, Lebanon

December 2015 - Present

Leading Lebanese distributor and market leader in sealants and adhesives.
• Support executive and branch management across administrative and operational
functions, ensuring smooth day-to-day coordination between teams.
• Manage order processing, inventory tracking, and customer follow-up through ERP
and accounting platforms, including Navision and Visual Dolphin.
• Maintain accurate documentation and reporting across sales, stock, and operations to
support informed decision-making.

Company industry:
Administration Support Services

Administrative Assistant

January 2014 - November 2015

Patchi Industrial Co.

Beirut, Lebanon

January 2014 - November 2015

Manufacturing operation of Patchi, a leading Lebanese premium confectionery house — Sibline.
• Supported production, quality, and inventory-management functions across the
manufacturing operation.
• Coordinated sales-order follow-up and delivery scheduling between production and
commercial teams.
• Handled HR administrative tasks, contributing to organized and efficient daily
operations.

Company industry:
Manufacturing

Early Career Software & Web Development

September 2012 - January 2013

DOW GROUP

Saidon, Lebanon

September 2012 - January 2013

Programming and web-development placements across Lebanese technology firms. built and maintained websites
using HTML, CSS, PHP, CodeIgniter, and jQuery. developed applications with
PHP, C#, XML, and web services, including a custom system for a client company. worked on product testing and web
development using HTML, PHP, and Microsoft Visual Studio.

Company industry:
Software Development

Web Developer & Programmer

September 2012 - January 2013

Dow Group (Saida)

Saidon, Lebanon Remote

September 2012 - January 2013

Company industry:
Business Consultancy Services

Programmer

April 2012 - September 2012

Abela Technology Solutions (Beirut)

Beirut, Lebanon

April 2012 - September 2012

Company industry:
Software Development

Programmer

January 2012 - April 2012

Solt Company

Saidon, Lebanon Remote

January 2012 - April 2012

Company industry:
Agriculture & Crop Production

Education

Institute of Technology Lebanese University

June 2013

June 2013

High school or equivalent, Management information systems (MIS)

Lebanon

Skills

ACCOUNTING SYSTEMS
Intermediate
ACCOUNTING SYSTEMS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
SALES ORDER
Intermediate
SALES ORDER
Intermediate

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Hobbies and interests

travel
reading,
music,
Sports,