Training delivery Consultant - Custmer Care/Training Deparment - STC
Contact Centers Company
Total des années d'expérience :11 years, 5 Mois
Update List of Available Training Courses
Interacts with all areas of the business on products and services to ensure current information at all times.
Interact and report to clients on training environment, successes and opportunities for development
Support development of training plans and curriculum
Assesses training needs of agents; develops and delivers training materials
Design, Conduct, Staff Survey and Knowledge GAP Assessment
Co-coordinating various operations and projects, and maintaining managerial direction
Define Resource Requirements
Set Planning & Strategy Implementation
Training Identification, Evaluation, Delivery
Analyse Current and Expected Competence Needs
• Certificate of thanks and appreciation (as a result of the hard work and accomplish the tasks entrusted) 2013 - Saudi Telecom (STC) • Certificate of thanks and appreciation for I(initiatives for training enhancement) 2014- Saudi Telecom (STC) • Award for Participating in World Economic Forum Project (dead sea 15-19 May 2004 ) Jordan telecom Group • Award for Participating in Crash Program Project (Amman - 20-30 august 2003) Jordan telecom Group