Operations support - Quality Assurance
Marsh
Total years of experience :9 years, 8 Months
• Perform, organize, and streamline operational tasks to reduce the potential for errors
• Worked on Lotus Notes system, Premia system and Jira System.
• Invoicing and supporting associate brokers.
• Auditing and insuring billing sheets revenue, shares and amounts.
• Support the efficient and effective functioning of sub-regional teams through providing a high level administration and project support.
• Handling invoices, transactions and billing sheet requests received from Europe and USA offices
• Ensuring quality of Sub-Tasks provided by operations team
• Evaluate, analysis credit cards’ applications to ensure it fulfil bank’ policy and central bank regulations.
• MIS Analysis, handling interpret data, analyze results and providing on going reports to the management.
• Performing contact point verification for credit clients
• Analysing bank statements
• Verifying contracts, Shares and Central bank documentation
• Credit cards, Personal loan, SME and express channel (credit bureau) approvals
• Detecting frauds, Black list and Suspended companies with the fraud team
• Conducting detailed research on financial history of individuals, reviewing bank statements and adhering to the guidelines and credit policies prior to final approval
• Analysing credibility by reviewing financial statements, field visits and legal documents
• MIS Reports
• Collections and limits assigning control
• Ensure proper escalations of unresolved queries to next level of support by tracking, routing and redirecting problems to correct channels.
• Handling escalation in adherence and conformance to company’s quality objectives to exceed customer’s expectations.
• Training, coaching and providing feedback to the members of the team.
• Contacting over 60 plus customers and clients over the phone each day.
• Customer service and call centre tasks.
Worked on CRM system, FIN ONE, BBL, AL ETIHAD CREDIT BUREAU, CAS, ORACLE, VISION PLUS and CLAPS
During my association with Dubai Airport as an Intern in the Finance & Accounts Department, my key responsibilities included:
Posting invoices
Sending confirmation
Processing contract payments
Worked on oracle system to post the invoices, general ledger, billing, purchase order, receipting of revenue.
Reconcilaitons of functional ledgers