saleembadusha haneefa

MPS Team Leader at Xerox Emirates

• United Arab Emirates - Dubai
• My current job since May 2009

PRESENT EMPLOYMENT
May 2009 - to present: Xerox Emirates L.L.C-Dubai (Bur Dubai, United Arab Emirates)
 Working as a MPS Team Leader cum IT Support on site at the following firms/companies:
 Heath Authority-(HAAD) Abu Dhabi (MPS Team Leader) May 2013 to present.
 NMDC- National Marine Dredging Company- Abu Dhabi
 Emirates Aluminum (Phase 2 Project) Print Room Rep.
 Clifford Chance LLP - Print Room Team Leader- Dubai.(Feb 2012-April 2013)
 Jumeirah English Speaking School - Jumeirah.
 Philip Morris - DIFC.
 Nokia Siemens Network- Internet city.
 Dubai Court Ware House - Qusais, Dubai.
 Goldman Sachs International - Dubai.
 Mashreq Bank - Hor Al Anz Branche.
 Hyder Consultancy - Wafi Residence, Dubai- Site In charge.
 Schlumberger - Dubai World Trade Centre.
 Norr Consultancy (Emirates Tower) - Dubai.
 Baker Hughes - Dubai.
 Global Process System and Innovative Technologies - Dubai.
 Le Meridian Mina Seyahi - Dubai.



Skills Summary

Good Communication & interpersonal skills, excellent customer handling, PC literate with the ability to trouble shoot problems related to printing, copying and document solution in addition to job production capabilities. Ability to set priorities work under pressure in order to meet customer deadlines.

 Knowledge in printer installation.
 Knowledge in Xerox software’s (i.e., SafeQ, XSM, XDA).
 Working knowledge in various Xerox products such as Printers, plotters and scanners.
 Basic knowledge in Networking.
 Knowledge in Printer related troubleshooting.
 Basic knowledge in desktop troubleshooting.
 Basic knowledge in Adobe Photoshop and illustrator.

 Presently supporting to (HAAD) on site, it has total 230 all kind of HP and Xerox machines Such as Photo smart, Color Jet, Office Jet, Laser Jet, Phasser, WorkCenter, Plotter, Xerox MFP’s wide format scanners.
 Handling SafeQ server and creating new users account on safeQ for external employees, and providing temporary PIN or activating bio metric card for printing and scanning.
 In case of any printer down, configuring the standby printer.
 Installing printers for external users and pointing it to the safeQ server for printing.
 Logging service calls, ordering toners through XSM (Xerox service manager).
 Monitoring the printer status through XDA and Fleet Management replenishing the required toners, papers and other consumables.
 Submitting various reports like SafeQ report, paper usage report and invoice report to the customer.
 Handling Customer helpdesk tickets through HEAT engine services.
 Installing and supporting other brand printers (i.e., HP, Epson dot matrix printer, Fargo ID card printer, etc., )
 Taking necessary assistance from the service engineers to fix the printers, or logging calls for engineer visit if required
 Splitting print room jobs to team members.
 Checking the job completion sheet and co-ordinate with the team and completing the pending print/scan jobs.
 According to the priority and urgency of the requirement assigning the jobs.
 Maintaining consumables stock list and ordering according to the alerts/necessary.
 Assisting users (customers) in printing, copying and scanning documents.