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تم إلغاء حظر المستخدم بنجاح
Saleem MK, Assistant Cargo Manager

Saleem MK

Assistant Cargo Manager·Egypt Air

الإمارات العربية المتحدة

ماجستير, Inter National Business

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 0 أشهر

Assistant Cargo Manager

نوفمبر 2016 - حتى الآن

Egypt Air

دبي، الإمارات العربية المتحدة

نوفمبر 2016 - حتى الآن

• Ensure that Egypt Air Cargo provide total customer satisfaction with service quality excellence consistently.
• Monitor the customers, agents, Freight forwards and Logistic co-coordinators on sales related issues thus ensure productivity at all time.
• Maintaining positive working relationships with agents to identify potential support for an increase of network support.
• Monitoring the operational schedule deviation and proactively reacting with viable solutions.

• Coordinating with dispatch and ground services on the payload penalty flights to avoid offload of cargo.

• Liaising with GHA to maximize cargo uplift and avoid unnecessary offloads.

• Oversee and supervise employees on their daily activities
• Compare the market rates and prepare the tariff for the agents for season wise.
• Maintaining a close relationship with Space Control and customers ensuring their shipments are transferred and delivered on time
• undertake extensive competitor analysis, monitor forward bookings, yields, capacity factors to build and implement effective pricing strategies
• Preparing Monthly Market Report for the sales achieved and hand over to the top management
• Well trained in E- AWB process

مجال الشركة:
شركات الطيران
الدور الوظيفي:
النقل والخدمات اللوجستية

Cargo Supervisor

أكتوبر 2015 - أكتوبر 2016

Jet Airways - GSA (Omeir Travel Agency)

أبو ظبي، الإمارات العربية المتحدة

أكتوبر 2015 - أكتوبر 2016

• Ensure that Jet Airways provides total customer satisfaction with service quality excellence consistently.
• Provide internal staff with professional administrative support including taking accurate and proper detailed messages, word processing duties, attending to routine correspondence and when require prepare written reports.
• Co-ordinate and handle correspondence with customers and inter department staff.
• Update and maintain records of customers.
• Assist in customer retention and feedback, decrease customer complaints.
• Implements customer service procedures to ensure customer satisfaction.
• To perform special tasks as assigned by Operation Manager.
• Able to handle additional responsibilities in line with the Cargo Department’s expansion plan
• Very good knowledge of the market situation and giving maximum support to the sales and operation team to secure maximum business.
• undertake extensive competitor analysis, monitor forward bookings, yields, capacity factors to build and implement effective pricing strategies
• Compare the market rates and prepare the tariff for the agents for season wise.
• Preparing Monthly Market Report for the sales achieved and hand over to the top management.
• Monitor the cargo movement of Jet Airways and make sure the all the cargo on board as planned.
• Ensure team members are kept up to date on our product, services, policies and procedures to ensure accurate information and correct implementation.
• Giving regular feedback to agents about the space availability to get maximum revenue on Jet Airways
• Well aware of IATA TACT rules.
• Well aware of booking and pricing procedures of HUM & AVI Shipments.
• Monitor the staffs and ensure all operations will function smoothly.
• Very good knowledge of B738/B737/A330& B77 operations.
• Oversee and supervise employees on their daily activities
• Performs other related functions as assigned for the purpose of ensuring the efficient and effective functioning of the team

مجال الشركة:
شركات الطيران
الدور الوظيفي:
النقل والخدمات اللوجستية

Senior Cargo Sales and Service Agent

يوليو 2013 - سبتمبر 2015

Egypt Air

أبو ظبي، الإمارات العربية المتحدة

يوليو 2013 - سبتمبر 2015

• Ensure that Egypt Air Cargo provide total customer satisfaction with service quality excellence consistently.
• Provide regular feedback to senior management about
marketplace and competitor activity.
• Very good knowledge of the market situation and giving maximum support to the sales and operation team to secure maximum business.
• Counsel customers, agents, Freight forwards and Logistic co-coordinators on sales related issues thus ensure productivity at all time.
• Preparing Monthly Market Report for the sales achieved and hand over to the top management.
• Preparing monthly report for higher level management and weekly report for reporting manager.

• Make reservation in Egypt Air cargo spot system.
• Preparing Load plan for A330/B77/B738/A320 /A321 for Egypt Air flights.
• Preparing Load plan for Egypt Air truck Flights.
• Ensure SCM reports are updated in records on weekly basis.
• Ensure that buildup is completed on time and that uld’s are maximized in terms of utilization.
• Thorough knowledge of cargo operations and cargo acceptance procedures, live animals and cargo automation. .
• Well aware of booking and pricing procedures for all types of cargo - HUM, VAL, AVI, VIP.
• Ensure that flight manifesting is done as per procedures and that all documents accompany the manifest.
• Ensure accuracy of the information entered in the cargo spot system.
• Liaise with other departments in the company on adhoc bases to ensure smooth functioning of all processes.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
النقل والخدمات اللوجستية

Cargo Customer Service and Operation Executive

يونيو 2011 - يونيو 2013

Oman Air - Cargo

أبو ظبي، الإمارات العربية المتحدة

يونيو 2011 - يونيو 2013

• Preparing and delivering detailed briefings and updates as required within the Space Control and HUB operations
• Preparing load plan for B739/B738/B737/E75 and Oman Air truck flights.

• Maintains close relationships with Airlines, GHA, and Agents to ensure the highest levels of Customer Service are consistently delivered.
• Make reservation in Oman air cargo wings system and very good knowledge of Oman Air Cargo wings system.
• Preparing reports of all Flight upgrades / downgrades /cancellations /diversions and payload reports for the Cargo Management.
• Thorough knowledge of cargo operations and cargo acceptance procedures, live animals and cargo automation. Specialist knowledge of load control, and flight operations activities.
• Well aware of booking and pricing procedures for all types of cargo - HUM, VAL, AVI, VIP.
• Prepare monthly closing reports
• Make reservation in Oman air cargo wings system.
• Well versed in stock handling
• Monitoring cargo movement whenever special handling attention is required
• Coordinating between GHA and Airline HUB on a flight delay situation requiring special handling/attention to ensure smooth movement of cargo

مجال الشركة:
شركات الطيران
الدور الوظيفي:
النقل والخدمات اللوجستية

التعليم

Bharathiyar University

يونيو 2017

يونيو 2017

ماجستير، Inter National Business

الهند

University of Calicut

مارس 2010

مارس 2010

بكالوريوس، Bachelor of Commerce

الهند

Bachelor of Commerce
عرض المرفق

Skills

Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Pricing Policy
Expert
Pricing Policy
Expert
Logistics
Expert
Logistics
Expert
Revenue Management
Expert
Revenue Management
Expert
Dangerous Goods License Holde
Expert
Dangerous Goods License Holde
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Pricing Policy
Expert
Pricing Policy
Expert
Logistics
Expert
Logistics
Expert
Revenue Management
Expert
Revenue Management
Expert

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
العربية
مبتدئ

التدريب و الشهادات

الشهادات
GCCA
Dangerous Goods by air Opeartor
Apr 2013 - Apr 2013

التدريب
DGR
GCAAS
Mar 2015

الهوايات

  • Football, Cricket and Kabadi
    I would like to play Kabadi