Sr Network Engineer - Cisco Collaboration and wireless
Mideast Data System - CPT
مجموع سنوات الخبرة :18 years, 0 أشهر
• Design and deployment of UC, Contact Center, Wireless and Telepresence solutions
• Work on post-production fixes.
PROJECTS:
• Health point: Migration of Telephony from AVAYA to Cisco.
• Confidential Project: Migration of UC infrastructure from 7.x to 11.x. Deployment of Cisco CMS 1000, Meeting room integration, CMS recording and contact center.
• Confidential Project: Cisco Wireless Infrastructure deployment.1000+ AP’s, Cisco ACS for TACACS+ and Radius, Cisco Prime for wireless and wired monitoring and device management. Site survey
• King’s College Hospital: IP Telephony, wired and wireless network, Contact Center design and deployment.
• Confidential Project: Deployment of Telephony, WebEx Meeting server and contact center
• Confidential Project: Cisco 5520 wireless survey, design and deployment.
• ADHA: Cisco WIPS solution deployment.
• MOE- Hatta school: IT infrastructure - Cisco Wireless and network deployment.
• Confidential Project: Installation Telepresence SX80 Codecs, Speaker Track at multiple sites.
• Borouge: Cisco WebEx MS installation, configuration and upgrade.
• Confidential Project: Cisco Telepresence Content Server Installation
• Aldar Academy: Wireless survey and Aruba wireless implementation.
• Yas Mall: Installation of Imagicle Recording server, integrate with CUCM 11
• Confidential Project: Installation and configuration of Telepresence SX20 Codecs
• Al Dhafra Sports Club: Implementation of wireless and wired network
• IP Contact Center solution for Etihad Etisalat - Mobily Telecom in Saudi Arabia
• UCCE Migration from MCS to UCS B series - Major upgrade of UCCE from Version 7.5 to 9.0
• Troubleshooting O & M L2 and L3 issues
• UCCE solution includes ICM, CVP, Voice Gateways, CUSP, CUCM, PGW, SLT, CSS, Cisco UCS
• Cisco UCCE, ICM scripting and call routing, reporting and database.
• Implementation of courtesy call back, Mobile agents, Post Call Survey, SIP Dialer.
• Design of Call flow, ICM Scripts and Voice gateway, CUCM, CUSP configuration as per customer requirements.
• Supporting more than 2000 agents across the sites inside and outside KSA and around 400 agents work from home using mobile agent feature.
• Regular review of open Service Requests working with Cisco HTTS and HTOM.
• Improve communication with other functional groups such as NOC, GSM, HTOM, SMC and operation team to focus on customer success.
• Involved in implementation of Cisco UCC Enterprise, CVP and UC Solutions.
• Migration of a Progger deployment to Rogger for an international call center with more than 350 agents live for capacity enhancements with minimal downtime for iYogi Technical service, Delhi.
• Worked onsite as Cisco L2 engineer for Cisco Unified Contact Center Enterprise and IPT Solutions.
• Involved in implementation of Cisco Unified Call Manager clusters
• Carried out ICM PG installations as the site expanded with more agents
• L2 Network Engineer at Centralized NOC. 7+ National and International remote clients.
• Involved in Cisco Outbound Dialer implementation and configuration.
• Offering support to track end to end call activity in UCC solution.
Company: BNS Infotech Pvt Ltd.
Designation: Network Engineer
From: Jul 12, 2007 - Apr 30, 2008.
• IT Infrastructure, network, data and technology planning, implementation & management.
• Manage day to day IT operations and ensure 99.6 % system uptime.
• Tracking IT, Networks & Telecom activities, Uptime reports, Inventories and resource utilization.
• Hardware troubleshooting and service, Isolate, Trouble shoots and maintain various
network problems, installation of operating systems windows 98, 2000, XP, software and
device driver and identification and isolation of failures
BTech in Electronics and Communication Engineering, 2007 Passed Out University of Calicut Al-Ameen Engineering College, Kulappully, Kerala, India.
Diploma In Electronics Engineering (3 Year), 2003 Passed Out Board of Technical Education. Kerala. S.S.M Polytechnic College, Tirur, Kerala, India. First Class with Distinction