Total Years of Experience: 4 Years, 5 Months
November 2010
To January 2011
IT Administrator
at DETECON Al SAUDIA
Location :
Saudi Arabia - Riyadh
• Configuration and setup of network equipment - switches, routers, firewalls, gateways, etc.
• Supervised and monitored domain controllers
• Maintained and audited Citrix® servers
• Troubleshoot servers and desktop computer problems
• Assisted the IT Manager in developing and designing network structures for system developments
• Lead team providing help-desk and trouble call support
• Network design, implementation, and documentation (Visio)
• Supported and troubleshoot remote clients through (RDP, Net Support Manager)
• Supervised and monitored domain controllers
• Maintained and audited Citrix® servers
• Troubleshoot servers and desktop computer problems
• Assisted the IT Manager in developing and designing network structures for system developments
• Lead team providing help-desk and trouble call support
• Network design, implementation, and documentation (Visio)
• Supported and troubleshoot remote clients through (RDP, Net Support Manager)
August 2008
To February 2009
Support Center Specialist
at ZAIN Saudi Arabia
Location :
Saudi Arabia - Riyadh
• Supported sales representatives and call center team
• Supported authorized distributors and resellers
• Supported authorized distributors and resellers
August 2005
To August 2008
IT Administrator
at DETECON Al SAUDIA
Location :
Saudi Arabia - Riyadh
• Configuration and set up of network equipment - switches, routers, firewalls, gateways, etc.
• Supervised and monitored domain controllers
• Maintained and audited Citrix® servers
• Troubleshoot servers and desktop computer problems
• Assisted the IT Manager in developing and designing network structures for system developments
• Lead team providing help-desk and trouble call support
• Network design, implementation, and documentation (Visio)
• Supported and troubleshoot remote clients through (RDP, Net Support Manager)
• Supervised and monitored domain controllers
• Maintained and audited Citrix® servers
• Troubleshoot servers and desktop computer problems
• Assisted the IT Manager in developing and designing network structures for system developments
• Lead team providing help-desk and trouble call support
• Network design, implementation, and documentation (Visio)
• Supported and troubleshoot remote clients through (RDP, Net Support Manager)
January 2005
To April 2005
Intern
at STC - Saudi Telecom Company
Location :
Saudi Arabia - Riyadh
• Assisted system administrator installing Windows Servers 2000-2003
• Supported help-desk team
• Supported help-desk team
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