Computer and Communication Analyst
MENA Business Services
Total des années d'expérience :15 years, 1 Mois
Provides prompt and accurate support to users, employing a high degree of customer service and technical expertise. Uses various techniques for resolving problems; escalates trouble tickets as necessary to specialized staff for resolution. Develops support methods and attends training sessions on an ongoing basis to keep skills sharp. Participates in team projects that enhance the quality of service. Has constant interaction with customers; therefore, must be effective in interpersonal communications and problem solving. Uses a high degree of patience and problem management techniques to resolve issues. Follows through on resolution with users. Adheres to established standards in resolving problems