Restaurant Manager
serafina
مجموع سنوات الخبرة :8 years, 0 أشهر
Great guests and make them feel comfortable.
• Learn menu items and be able to describe them appropriately to guests.
• Take beverage and food orders.
• Deliver beverages and food in a timely manner.
• Check-in with guests to ensure that everything is going well.
• Clear dirty dishes from table.
• Refill beverages throughout the meal.
• Deliver guest’s bill and thank them for dining at the restaurant.
• Work with other servers and team player.
Restaurant Manager with 10+ year’s hospitality experience in high end Restaurants and luxurious 5-Star deluxe hotel food and beverage outlets Skilled at training and development of staff to the highest standards of customer service. Ensuring increased customer satisfaction, reduced staff turnover and rise in sales through strategic upselling techniques. I hold exceptional food and Beverage operations expertise, excellent leadership skills with amazing working relations with guest and team
Set goals for performance and deadlines in ways that comply with company’s plans and
vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Pass on information from upper management to employees and vice versa
• Prepare and submit performance reports
• Decide on reward and promotion based on performance
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary
actions if the need arises
Movenpick hotel and resort Jordan, Dead Sea
Worked as a
Always greet and welcome guests promptly in a warm and friendly manner. Always thank
and give fond farewell to guests conveying anticipation for their next visit.
• Assist guest with table reservation.
• Assist guest while seating.
• Ensure guest are serviced within specified time.
• Has a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language
• Able to answer any questions regarding menu and assist with menu selections.
• Able to anticipate any unexpected guest need and reacts promptly and tactfully. Always
applies service techniques correctly at all times, and serving Food & Beverage items with
enthusiasm.
• Serve food and beverages to guests.
• Set tables according to type of event and service standards.
• Record transaction / orders in Point of Sales systems at the time of order. Communicate with
the kitchen regarding any menu questions, the length of wait and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to
the kitchen.
• Check with guests to ensure satisfaction with each food course and beverages. Responsible
for clearing, collecting and returning food and beverage items to proper area.
• Maintain cleanliness of work areas, China, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements
accordingly.
Hotel BANQUET (by call), Marriott, FOUR SEASONS, SHERATON, AMMAN,
Worked as a