Senior Manager Vendor Risk Management
Saudi British Bank
Total years of experience :26 years, 1 Months
Joined as Manager - System Security, charted a phenomenal growth curve to merit promotion to the current position of Senior Payments Manager.
Designation Chronology:
• Oct ’11 - Present: Senior Vendor Risk Management Manager
• Jan ’11 - Senior Payments Manager
• Nov '07 - Dec '10: Senior Product and Support Manager
• May '06 - Nov '07: Payment Product and Liquidity Manager
• May '04 - Nov '06: Client Services Manager
• Mar '98 - May '04: Manager - System Security
Key Responsibilities as Senior Vendor Risk Management Manager (Oct ’11 - Present):
- Designing and implementing SABB Vendor Management Procedures in accordance with SABB/SAMA Purchasing ramework as a FIM requirement.
- Provide guidance across Business Partners and Purchasing to ensure compliance with SABB/SAMA and FIM requirements in dealings with 3rd parties for the supply of goods and services.
- Ensure awareness by all business units and their teams driving coordinated and consistent policy, procedures and best practice in the management of the ongoing relationship with third parties.
Key Responsibilities as Senior Payments Manager (Jan ’11 - 2011):
• Directing, monitoring and coordinating processes, evaluations/ plans, to guarantee successful turnover of the work deliverables with a high level of efficiency, quality and cost effectiveness and as per the set specifications.
• Reconciling account balances and maintained accurate record of account balances whilst assuring compliance with related policies, practices and/or regulations.
• Coordinating the payroll process with other departments for the purpose of delivering services in conformance with established guidelines.
• Assisting the servicing management for maintaining effective relationship with customers by providing premier customer service, developing a good rapport with the customers and responded promptly to customer issues/problems.
Key Responsibilities as Senior Product and Support Manager (Nov '07 - Dec '10):
• Planned, organized and controlled the entire operations of the PCM product line(s) starting from conceptual stages through product life cycles to optimize profit and meet marketing, financial, and corporate growth objectives.
• Designed and delivered effective sales strategies, monitored and tracked market performance of new and existing products including GTB CHANNELS, collection and payment and liquidity products and provided regular reports to upper management.
• Facilitated the global transaction banking services, to provide the customer with strategic advantage to broaden the horizons and enhance the potential and profitability.
• Designed and executed aggressive strategic sales plans targeted at capitalizing existing client base to increase profitability, market shares and expand market presence of the company.
• Strove to achieve total customer satisfaction through flawless execution/adherence to pre-established customer critical success factors. Evaluated customer feedback, suggested modifications and incorporations in company’s business strategy.
• Executed integrated strategies by customer segment, product category and optimal channel to attract, retain and sustain revenue gains.
• Conducted market research and analysis to understand the demands of clients, the pressure from competitors and the internal operations of the company, devised effective solutions in response to market needs.
Key Responsibilities as Payment Product and Liquidity Manager (May '06 - Nov '07):
• Developed and implemented Product Life Cycle Methodology (PLC) to optimize profit and meet marketing, financial and corporate growth objectives as well as to maintain high levels of customer service and integrity.
• Kept abreast of latest technological advancements and using the potentials of the same in new product development as well as to respond to the distinctive and special needs of the organization.
• Comprehended potential opportunities to explore and steer the organization's objectives to higher efficiency levels.
• Responsible for producing and maintaining price books in line with the pricing strategy set by the organization and reported the senior management regarding any issues to take further corrective actions.
• Assisted the sales team with remote and on-site prospect and client meetings as well as provided product support to the development team.
• Coordinated with the management and product teams on impact and opportunities in liability management as well as ensured revenue realization in the process.
Key Responsibilities as Client Services Manager (May '04 - Nov '06):
• Managed the overall function and resources to provide support services to internal clients encompassing - providing 1st/2nd level technical support, monitoring installations and troubleshooting services to ensure availability.
• Reviewed standard operating procedures/processes and recommended process improvements to maintain the efficiency and effectiveness levels of the technical support desk.
• Provided guidance and support to technical support team, conducted in-house product trainings, scheduled and allocated tasks/ resources among the team and monitored timely completion.
• Submitted periodic reports to the higher management giving details of escalated problems and progress.
Key Responsibilities as Manager System Security (Mar '98 - May '04):
• Supervised the overall operations of the bank activities & IT functions and ensured smooth implementation of the work within the given time and cost constraints.
• Responsible for the security of the major systems including AS400, S88, Manager SARIE System, HSM, ATM and ensure compliance with the organizational policies and procedures.
• Implemented the system security procedures in compliance with the accepted GHO/ SABB and SAMA standards.
• Administered and responsible for periodic changing of the terminal master key for ATM's as well as oversaw user access and confirmed restricted access to ATM systems.
• Ensured appropriate documentation is created, reviewed and maintained consistent with record keeping policies.
• Conducted security awareness trainings and performance reviews for more than 600 staffs to maintain a motivated team force in the organization.
Previous Professional Experiences:
Apr '91 - Mar '98: United Saudi Bank - Riyadh, Saudi Arabia.
Designation Chronology:
• Jun '95 - Mar '98: System Security Officer
• Apr '91 - Jun '95: System Operation officer
Feb '86 -Mar '89: Head Office/Cash Area in Sitteen - Saudi American Bank.
Other Training & Certifications: • Management Training • Senior and Middle Management Training Programs, IOB & SABB Training Centres Core Modules Studied: - Problem Solving and Decision Making, SAMA - Introduction to Swift Messages, SAMA - Time Management, SAMA - Effective Supervision (Organizational Skills) SAMA - Effective Supervision (Managing People) SAMA - Effective Management Part I - Effective Management Part II - Principles of Banking - Report Writing, SAMA - Improving Productivity & Quality of Banking Operation, SAMA - Writing Appraisal SABB - EFT, Electronic Fund Transfer, In-house Training - Project Management, In-House Training (SABB) - Niko Project Management, In-House Training (SABB) - Principle of Banking - People Management - Project Management (Advanced), SABB - Money Laundering - Product Management Life Cycle - RCMS/COS - HSBCnet - Payment Remittances AS 400 Training: - AS 400 Operating System (one week in-house seminar) - System facilities, SBM - Control Language Workshop, SBM - Operation Management, SBM - Designing Application, SBM - RPG 400 Programming, SBM - AS400 Applications Development, Toolset & Query Introduction - As400 Query for Users & Integrated File System - AS400 Introduction, Concepts & Operation ATM/POS: - IBM S/88 Operation (one week in-house seminar) - ATM/POS Procedures (3 days in-house seminar) - SPAN - SAMA - ON2 SPAN/POS - LOGICA -ATM Security Workshop Sybase Training, Dubai: - First track to ASE 11.5 - System Administration ASE 11.5 AIX: - AIX Basic, IBM - AIX Advance, IBM - AIX Security, IBM
Other Training and Certifications: PKI: • Lotus Notes - Securing E- Commerce with Digital Certificates IOB SAMA - Introduction to Lotus Notes & Extending Lotus Notes - Help Desk Support for Notes IBM Egypt - Maintaining Domino Users (LN508) IBM Egypt - Maintaining A Domino Server Infrastructure IBM Egypt • Check Point - Introduction to Firewall -1 v4.1 Schlumberger Omnes Bahrain - Advanced Firewall -1 v4.1 • Symantec Education Services UK - Symantec Anti-Virus 8.0 Basic Administration - Symantec Anti Virus 8.0 Advanced Administration - Symantec Web Security 2.5 Communications Training: - Network Management (2 weeks in house) - Window NT 4.0 Administration (Horizon) - LAN-WIN (in-house) - Network Architecture, ECOR, Lebanon - HSM (Host Security Module), THALES e-SECURITY - HSM RG700 Host Security Module, ITS - Thalse e- Security - PC Security Module - Token Issuing Facility - Key management - Cryptoraphic Basic - SARIE Security System - Networking & Internet Security Basic Course - Introduction to System and Network Security - Assessubg Network Vulnerabilities : Hands-On CISSP - SAMA IBO: - Cissp 10 Domain Model Training, SAMA IOB - IBSA - Money Laundering - Risk Mitigation Courses - Vendor Management Training