Project Support Engineer
International
Total years of experience :16 years, 3 Months
2nd Line Support for Windows 10 Deployment Issues.
•Experienced in providing Project support (floor walking).
•Migration of laptops from Windows 7 to Window 10.
•Supporting MS Office 365 (MS Office, OneNote & OneDrive).
2nd/3rd Line Support to 1000 users in a Windows 10 & MS Office 365 environment.
•Involved in the rollout of software updates and patches.
•Diagnosis of desktop, application, networking and infrastructure issues.
•Active Directory and Group Policy Administration.
2nd/3rd Line Support to various pharmacies across London and surrounding areas in a Windows 10 and MS Office 2013 environment.
•Imaging PCs according to pharmacy specification using SCCM.
•Configuring Network settings on ports and switches.
•HCA International @ The Shard (London) (Windows 7 Deployment Engineer/Team Leader)
(2nd/3rd Line Support Engineer)
2nd/3rd Line support to 5000 users in a Windows 7 & MS Exchange 2010, MS Office 2010 (Outlook, Word & Excel).
•Supporting Clinical software such as Medway, Epro & Digital Dictate etc.
•Configuring Group Policies & Assigning user folder permissions for Windows 7 PCs
•Troubleshooting and configuring HP, Zebra Label & Wristband Printer DNS, and TCP/IP issues.
2nd line support to 2000 users in Windows 7 & MS Exchange Server 2010, MS Office 2010 (Outlook, Word, Excel).
•Supporting MS Lync on Polycom phones.
•Building PCs & deploying software using SCCM 2012.
•Troubleshooting Laptop & Apple I-pad issues.
2nd line support to 120 users in Windows 7 & 8.1, MS Exchange Server 2010, MS Office 2010 (Outlook, Word, Excel) & Office 365.
•Configuring and Installing Mcafee ePolicy Orchestrator 5.1
•Monitoring and maintaining Good mobile e-mail server.
•Configuring BES Blackberry server 5.0 SP4.
•Monitoring and Maintaining backups of file servers using CA ARCserve.
2nd line support to over 6000 users in Windows 7 & XP, MS Exchange Server 2007 & MS Office (Outlook, Word, Excel) 2003/2010 environment.
•Solely responsible for rolling out Apple I-pad and Samsung Galaxy Tablets to users.
•Solely responsible for supporting all NHS remote sites & GP Clinics in Lambeth.
•Barts & The London School of Medicine and Dentistry
2nd line support to over 3000 users in Windows 7 & XP, MS Exchange Server 2007 & MS Office (Outlook, Word, Excel) 2003/2010 environment.
•Solely responsible for supporting all NHS remote sites & GP Clinics in Tower Hamlets.
•Providing technical support for NHS In-house software related queries such as CRS, Emis Web & various clinical software.
•Baring Asset Management
of all IT devices in the factory & office environment.
•Planning and scheduling IT Project
•Running scripts on Servers and devices to gather data.
•Liaising with 3rd parties with reporting & customer expectations