Saleh Sasa

• Redesign the Learning and Development strategy for Emirates Post Group
• Initiate, design, execute, implement and measure the EPG Organizational Culture Change Project (started in 2017, ongoing)
• Manage rollout and implementation of the learning and development strategy for almost 3000 employees at national level
• Manage special projects
 Leadership Development programs - phased programs for top leadership and future leaders (part of Succession Planning)
 EPG Learning and Development Academy - building management bench strengths for the future (Talent Pool Assessments, working with top leadership for selection of the talented employees from delivery centers and operations team, design customized development programs based on real-life business simulations, track & measure progress, etc.
 Identify key roles and positions required for achieving future strategic objectives and develop talent in this respect
• Conduct TNA and design the yearly Learning & Development Plan for operational & corporate EPG functions includes the yearly budget utilization
• Implement learning and development strategy based on 70/20/10 model for postal services, delivery centers and operations
• Deliver awareness sessions and internal training
• Provide mentoring to management level on Talent Development and Engagement
• Participate in the implementation of the new Performance Management System
• Liaise with EPG Zone Leadership to ensure strategic implementation of talent strategies, understand specific business requirements for each zone and collaborate to address them
• Manage the Emirates Post Group Corporate L&D Team (HQ, Zones and Delivery Centers )
• Manage training providers partnership

• Set up from scratch business operations of the Dubai branch
• Design training and development programs for the Training Institute
• Identify training and development needs with the clients
• Design & execute the business strategy
• Measure customer satisfaction and improve services
• Recruit, train & manage employees
• Carry out Business Development & Customer Segmentation
• Ensure the needs of customers are being satisfied
• Develop and implement Policies & Procedures for the organization
• Measure ROI of training programs delivery
• Overall business management
• Manage training providers partnership

Management of the international business development & customer service department
Design and execution of the geographical expansion strategy
Management of the international operations in the region
Analyze statistics and other data to determine the level of customer service provided by the Academy
Business expansion through excellent customer service (repeated business)
Conduct training and deliver presentations at CXO level with the prospective clients.
Client engagement and project management for top clients.
Manage the team and achieving the yearly target.
Develop service procedures, policies and standards
Keep ahead of industry’s developments and apply best practices to areas of improvement
 Design customer service training and development solutions for government organization and enterprises in the region such as : Abu Dhabi Police, Ministry of Presidential affairs - UAE, Dolphin Energy and Tanmia for Absher Nationalization Initiative, Ministry of Health - UAE, Ministry of Interior - KSA, Ministry of Labor - KSA, Mobily- KSA, Omantel - Oman, Ministry of Interior - Qatar, LIPTIC - Libya, Orange - Jordan, Zain- Jordan, etc

www.luminusgroup.com.jo

Luminus group owns in Jordan 5 companies specialized in Education and HR Development Services: AL Quds College, Bell Amman, ARCANA, Luminus for technology, and SAE institute Amman.
http://www.youtube.com/watch?v=aeyrNRbQFXA

Working as Group Business Development Director

Duties and responsibilities:
•Responsible for assisting in centrally coordinating, tracking, analyzing, verifying, and consolidating business opportunities.
•Design the promotion strategy on yearly bases.
•Develop the BD teams skills to reach their target in the Market.
•Design the Marketing strategy for each company on group level.
•Developing a channel partners.
•Negotiating & managing business relationships.
•Set up the students enrolment system for the companies in group.
•Set up the marketing master plans for the companies in the group.
•Design the students consoling module for Al Quds College.
•Informing product development of market needs.
•Identifying new opportunities for our business to capitalize on.
•Coordinate with the development team to develop sound marketing strategies to win in the market place.
•Market segmentation.
•Value proposition development.
•Managing a team of 10 staff.
•Branding strategy.
•Channel strategy.
•Communication strategy development.
•Human resources development strategy on the group level. This includes HR major elements such as recruitment, selection, on job training, training, development, performance appraisal, job analysis, competences assessment. For The business development teams.
•Advising the group clients to achieve their objectives in Human Resources Development.
•Recruitment and Selection all the new Business Development team on the group level.
•Design and develop a training solution for number of enterprises in Jordan such as:
Royal Jordanian, Orange, ASEZA, NEPCO, Extensya, and more.

Worked as Senior Account Manager / Sales and Marketing Officer in Regional Business Development Department.
Duties and responsibilities:
•Arrange the marketing activities for Business Development Department.
•Identify and seek markets need for the Academy through existing and new clients to develop these into deliverable development programs.
•Deliver excellent customer service for new and existing clients.
•Conduct marketing research.
•Prepare the media and advertisements plans.
•Advise potential and current clients on the development services offered by the Academy that will contribute to their development.
•Presents information in an organized manner to managers.
•Understand the client’s developments need.
•Conduct the TNA’s.
•Projects cost calculations.
•Events and conferences marketing coordination (sales and sponsorships)
•Follow up the sales proposals
•Approach and finding new prospective customers
•Follow up and achieve the annual sales target

Working at Continuing Education Center (CEC) as a Senior Marketing Coordinator (coordinate and sales Develop the IT, E-commerce, Multimedia and design )professional certificates programs, mean legal contact for Cisco Local Academy
Duties and responsibilities:
-Advise potential and current students on training programs offered by the CEC that will contribute to their personal development.
-Carry out marketing activities for the CEC.
-Identify and seek training opportunities for the CEC through existing and new contacts and to develop these into deliverable programs.
-Collaborate with the PR office to produce promotional materials for various training programs.
-Deliver excellent customer service for new and existing clients.
-Conduct marketing research and recommend new training products.
-Create Promotional Material for various training programs.
-Researches availability of a variety of courses offered by external organizations; presents information in an organized manner to managers.

Account Manager Sales and Marketing for software solutions, financial packages, ERP for private sector and government, Human Resources systems, and web applications and fllow up for main goverment accounts .

Deputy Sales and Marketing Manager Sales and Marketing for software solutions, financial packages, ERP for private sector and government, Human Resources systems, and web applications and fllow up for main goverment accounts .

Worked at the Regional Marketing Department -Amman (Sudia Arabia, Palestine Lebanon, Syria) Sales and Marketing for software solutions ERP, and network security systems.
Worked in Galaxy International group at workshops and conferences preparation team Amman Branch as a media coverage leader.

Established and launched the Marketing and sales section in Amman Jordan, Sales and Marketing for software solutions Health care, (Hospital Management Systems), ERP, POS, Human Resources, Hotel Management and Budgeting systems .
Established and launched the Marketing and Sales Section at SoftNET Regional Office in Riyadh - Saudi Arabia for 3 months from 01/02/2002 to 15/05/2002.
Working as a technical support for Human recourses systems