passenger services supervisor
Lufthansa German Airlines
Total years of experience :5 years, 7 Months
Lufthansa German Airlines (2009-2011)
(January 2009 - 2011)
Responsibilities: • Accomplished training on BOEING-747, AIRBUS-343, 346, 333, 330..
• In depth Knowledge of LUFTHANSA Products and services
• Educating passengers of country regulations at port of Embarkation
• Ensuring safety protocol is adhered to by passengers at all times & in Emergency situations
• Primary In-flight Medical lead for Medical Emergencies
• Conducted interview and screened new crew candidates hired from Lufthansa India
• Preparing Flight reports for central office in Frankfurt
• Handled VIP escorts, celebrities, Royal families & High ranking government officials like Prime ministers, CEO's of banks etc
Mumbai International Airport - PASSENGER SERVICES SUPERVISOR (LUFTHANSA)
(April 2008 - January 2009)
Responsibilities: • Terminal handling of airport operations
• Supervising operational staff who service premium passenger facility (Business/ First class lounge)
• Supervised airline representatives that enrolled Lufthansa frequent flyer members
• Trained new recruits for Passenger handling
• Manage various counter duties such as making reservations, ticketing, the calculation and collection of excess baggage charges, documentation and assisting passengers in general in complying with immigration and customs formalities.
Mumbai International Airport (Lufthansa 2008-2009)
Mumbai International Airport - PASSENGER SERVICES OFFICER (AIR-INDIA)
(November 2006 - March 2008)
Responsibilities: • Passenger Facilitation at Arrivals, Departures and Transfer Desk
• Check - In agent for Air India and other international airlines
• Accomplished Dangerous goods and aviation security awareness conducted by Air-India.
• Well versed with globally used aviation systems - Unisys, Amadeus, Galileo
Jaslok Hospital & Research Centre- Mumbai, India
Mumbai International Airport (Air-India 2006-2008)
MEDICAL LABORATORY ANALYST - (CLINICAL PATHOLOGY)
(Dec 2004 - May 2005)
Responsibilities: • Maintaining patient's medical records and analyzing against historic activity
• Maintains laboratory equipment and supplies
• Responsible for inventory control and procurement of supplies
• Performed a variety of routine and complex blood drawing procedures including venipuncture, finger and heel sticks, accessing central venous catheters, blood cultures
• Performed routine laboratory tests and procedures & recorded results
SCHOLASTIC ACHEIVEMENTS
- Degree in Bachelor of Science, specialized in Medical laboratory technology (Paramedics)
- Schooling from St Teresa's Convent high school (Mumbai)
- Proficient in Microsoft office, Internet, Web designing, Html, Photoshop, Coral draw
- Appreciated and awarded by Spastics society of India for raising funds
- Elected Deputy general secretary representing students council in University
Diploma in in-flight services conducted by Lufthansa in Frankfurt Diploma in Airport Operation and services from Golden harvest aviation