Senior SAP Consultant - BI
ECS
Total years of experience :14 years, 7 Months
• Generating analytical reports on the different business areas (Financial, HR, Sales and Distribution, Material Management....etc) to be reviewed by the top management.
• Working on business objects tools of SAP.
• Working on business data warehouse content of SAP.
• Generating top management dashboards to reflect the enterprise KPI's.
• Generating analytical reports with different formats (tables, charts, ..) using crystal reports, web intelligence, Dashboard, Design Studio, Explorer and SAP Lumira.
• Modeling and design with BigData in SAP BW workbench using Infoproviders.
• BI team management and tasks follow up.
• Supporting the team members to finalize the tasks on the appropriate time.
• Planning the team goals.
• Solving support messages raised by customers as well as working on enhancing the quality of the team output to gain more customer satisfaction.
Projects Samples
• Mansour: Develop and deliver analytical BOBJ reports in all business areas.
• Roshdy Pharmacies: supporting the team in technical activities to before going live.
• TBTD: onsite training on SAP BW and supporting customer issues
• Performing all project management activities: resources planning and management, project planning, project milestones prioritization, plan follow up and communicating with the customer.
Current Position Business and System Analyst -ERP S/W Solution in MariSoft Software Company (since May 2014)
Job Description
• Elicitation meetings with clients to gather their requirements.
• Professional documentation for all business and system requirements.
• Analyzing the business needs, making gap analysis and ending up with business solutions to the clients.
• Design the domain model (Class Diagram) for business modules using Gliffy.
• Write detailed use cases.
• Design wireframes (mockup's) using Balsamiq.
• Direct communication with the development team to discuss clients requirements and try to reduce gaps to overcome technical complexities.
• Search for new GUI features to match customers' needs.
• Design business processes and work flows for ERP system.
Previous Experience Customer Support Team Leader - HR S/W Solution Department in UNITED OFOQ Software Company (April 2012 - April 2014)
Job Description
• Ensuring customers' satisfaction and happiness versus the service provided.
• Maintaining high quality of service given to clients.
• Building a highly qualified support team.
• Direct communication with clients to assist them among their problems in OHR (OFOQ Human Resources)
• On-site support for clients when needed (inside and outside Egypt)
• HR business implementation (inside and outside Egypt)
• Business Analysis for clients' requirements to be applied on HR application.
• Quality control.
• Version Control versus source code and databases.
• Software development for new modules/functionalities in HR application using PowerBuilder, SQL and Oracle on windows platform.
• Issues/bug fixing with very high quality and in the minimum time frame to ensure client satisfaction.
• Impact analysis for any changes in the application done by the team members.
• Business training for clients to assist them to use the HR application.
• Technical and business training for new comers joining the company.
• Awareness of Egyptian labor law to be applied in HR application.
• Consultation and support for team members (in both technical and business sides)
• Managing the support team to follow up clients' requests, delivery dates and quality level.
Projects Samples
• AUB (Ahli United Bank) in Egypt and Bahrain
2013: On-site implementation in Bahrain premises
On-site training on HR application in Egypt premises
2010: On-site support and implementation in Bahrain premises
Customer Support Consultant Engineer - HR S/W Solution Department in UNITED OFOQ Software company (October 2009 - March 2012)
Job Description
• Studying and understanding the Business of HR to be able to implement it on customers' site inside and outside Egypt.
• Understanding HR fundamentals, very strong understanding for core HR business modules: Payroll, Personnel, Time Management and attendance as well as Organizational Management
• Software development in HR system using PowerBuilder, SQL and Oracle on windows platform.
• Direct communication with customers to help them with their issues concerning the HR system.
• Testing Customers Business on our HR application.
• Business Analysis for Customers requirements to be applied on our application.
• SQL and ORACLE Database manipulation
Previous Training Quality Control specialist - OHR department in UNITED
OFOQ Software Company (summer 2007 and summer 2008)
Job Description
• Building business scenarios to be used in HR application testing using Rational Robot (IBM tool)
• Applying automated testing strategy to perform full test on the HR system in an efficient way instead of manual testing which wastes a lot of time and effort and still not totally accurate.
2009: Graduated from Faculty of Engineering - Ain Shams University B.SC in Computer & Systems Engineering Final grade: Very Good with honor Project grade: Excellent Graduation Project • My graduation project was "Faculty Staff Computer Aided Tool" • It was concerned with designing & implementing a web based application to act as a tool to help the staff members to generate exams automatically, manipulates electronic assignments submission and graduation projects issue. • The goal of our project was to facilitate the communication between staff members and students. • We used Microsoft Visual Studio 2005 (ASP.NET using C#) and Microsoft SQL Server 2005 to implement our website.
2004: Graduated from Al-Farouk Islamic Language School