Senior Sales Coordinator
Radio Holland Middle East
Total years of experience :12 years, 11 Months
• Building the team with technical and commercial inputs in the below mentioned Satellite solutions:
a. Very Small Aperture Terminal (VSAT),
b. Fleet Broadband (FBB),
c. Satellite Communications (SAT-C)
o Iridium solutions to customers in close coordination with leading suppliers as Marlink and Inmarsat.
• Developing VSAT, FBB and SAT C Connectivity Business.
• Having targets of gaining new customers and enabling in new growth opportunities in offshore segment along with the Account Manager.
• Spear heading in transition phase of Connectivity business with change of Satellite teleports from one leading player to another.
• Volunteering for many technology changes in the company to enable team to facilitate and motivate to achieve the targets.
• Facilitating and coordinating sales and marketing related activities of Radio Holland Middle East.
• Maintaining the administrative activities of handling Air time activations, registrations, upgrades and downgrades of various satellite solutions.
• Handling dispute resolution both with Airtime suppliers and customers.
• Enabling in faster closure of work orders from Purchase Orders to invoicing and enabling in faster invoicing.
• Supporting Account Managers by communicating and coordinating with their customers, both existing and prospective; act as an extension of the field sales team, thereby permitting them to spend more time selling on field.
• Maximize customer satisfaction by ensuring quick response to all customer requirements; liaise with service, projects, and logistics team to provide well organized service to customers.
• Maintain records of all Sales and marketing activities; create periodic/ad hoc reports to the management.
• To pitch and market IT services Annual Maintenance Contracts (AMC) & win orders.
• Generate tender specifications with the client, participate in Tenders and win contracts.
• HP Service One SPOC- I was the Single Point of Contact (SPOC) for IT services from HCL in Hyderabad to generate new HP AMC business opportunities.
• Taking back to back support from the Original Equipment Manufacturers (OEMs) by proper negotiation, locking cases and having good relationship with the OEMs, vendors and ensure customer specifications and Service Level Agreement are met.
• Preparing Account mapping sheets of customers to capture new accounts, coordinate to generate new business opportunities by interacting and understanding customer’s budget, requirements and pain points.