Salih AlSubai

Direct and manage Digital Enablement General Directorate mandates over Digital Platforms/Services, Omnichannel Services, Data Warehouse, BI analytics and Security enablement.
Directing departments responsible for planning, designing, development, testing, deployment and support of all Digital Enablement applications, including eChannel's, Call Center Technologies, Business Intelligence and Enterprise Data Warehouse aiming towards creating superior customer experience and availing accurate analytics required for business planning and decision making.
Leading Business Continuity/Disaster Recovery programs, Asset and License Management systems, Access Control, Risk and IT Security Management systems fostering secure operations and business resilience.

Built strategy for development and operations departments responsible of in-store solutions, Omni and Digital Channels, DevOps, Data warehouse, BigData, BI & Insights, Customer care solutions and NGSDP.
Focused on enabling superior customer experience on all digital channels (Apps, Portals, USSD, IVR, Kiosk, etc.) by driving re-engineering, advanced analytics and customer touch point’s reviews initiatives collaborating with Business/Digital units.
Instigated a data driven decisions culture, by empowering Organization with BI and insights capabilities enabling solid business planning and execution.
Sponsored IT Elite program, building technical capability by incubating, mentoring and coaching new graduates staff.

• Planned and executed strategy to improve operational systems, processes and policies in support of organization’s mission; ensuring effective resolution of problems, prevention measures and proactive/perfective maintenance. Enhanced IT MTTR by services reengineering, advanced diagnostics and support tools.
• Built better management reporting, information flow, business process and organizational planning via instigation of applications development quality controls, applications/systems reviews and standardization.
• Leveraged on capability towards digitalization of services/systems, increasing usability and efficiency resulting in reduction of overall costs and Time-To-Market.
• Head of Next Generation Services Delivery Platforms (NGSDP) department, responsible for complete services pertaining to development, infrastructure, technical and business/financial operations with Content providers.

• IT Executive sponsor for IBM partnership (1.050B SAR over 5 years); led amendments, negotiation and day-to-day partnership mgmt. and operation.
• Transformed IT Application Operations and Administration to provide rich customer experience, cost effective and optimized operations. Improving services responsiveness and completeness measurements scales from hours to minutes.
• Member of Mobily Technology Architecture and Design authority board.

• Directed aspects of strategy such as planning, budgeting, managed services, outsourcing, vendor management, and audit/risk management related to IT and Technology operations.
• Supervised ERP strategy, solutions and implementations across company.
• Managed yearly budgets for OPEX/CAPEX, and achieved over 15% savings YoY.
• Responsible for establishment of IT Governance policies and practices.

• Led the instigation of various initiatives, controls and quality gates within SDLC. Resulting enhancing regression and increasing automation scenarios 300%.
• Aligned department with industry standards such as ISO 9001:2000 and QMMI/CMMI. Leading to enhanced deliverables quality, customer experience, and reduction of quality costs and time-to-market.

• Built IT sourcing strategy, resulting in successful consolidation of existing resources/contracts/engagements with savings over 40M SAR for the fiscal year.
• Successfully closed strategic managed services agreements for IT Development unit with Accenture and Operations unit with IBM.

• Led IT Transformation programs with over 254M SAR of investment, driving initiatives across Billing, CRM, mediation, fulfillment, Enterprise Data Hub (EDH), Master Data Management (MDM), provisioning, Support Systems and transforming end-to-end business processes.
• Achieved consolidation and alignment based on targeted architecture, organizational strategies and business changes during the execution.
• Successfully established Enterprise Architecture and PMO sections, setting operating models, processes, procedures and governance objective/controls.

• Managed programs, projects and services delivery in addition to enhancing customer experience with IT services.
• Enhanced IT delivery of products, promotions, services and enhancements by over 50% YoY consecutively, improving users experience with IT services.
• Successfully managed strategic programs for instigation of Corporate segment as a new business line, introduction of Data SIM as new product and Mobily and Samba Co-Branding agreement technical integration.

• Built business requirements, analysis and design before commercial launch.
• Programmer and Support engineer for billing/integration/provisioning systems.
• Successfully designed and built Payment/Provisioning channels and interfaces.

• Developer and Technical consultant for Arabic names Romanization research team.