Salayaha Naz

Source and recruit candidates for international job opportunities.
Screen CVs and shortlist candidates according to client requirements.
Conduct interviews and coordinate trade tests.
Manage candidate documentation and verification.
Coordinate with clients for selection and deployment processes.
Guide candidates regarding visa, medical, and travel procedures.
Maintain recruitment records and achieve hiring targe

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information,
and product sales
Provided accurate information regarding Medicare plans, benefits, eligibility, and enrollment processes.
Built rapport with customers through effective communication and active listening
Consistently met performance metrics including call quality, attendance, and customer satisfaction.

• Handled inbound and outbound calls for Medicare beneficiaries across the United States.
• Provided accurate information regarding Medicare plans, benefits, eligibility, and enrollment processes.
• Assisted customers in resolving inquiries and concerns while ensuring a positive customer experience.
• Maintained detailed customer records and updated information in CRM systems.
• Achieved quality assurance and customer satisfaction targets while complying with HIPAA regulations.

Managed end-to-end recruitment for USA-based BPO campaigns, including sourcing, screening, and interviewing
candidates.
Coordinated onboarding, orientation, and documentation for new hires.
Maintained employee records, attendance, and HR databases with accuracy.
Scheduled interviews and communicated with candidates throughout the hiring process. Assisted in employee relations,
performance tracking, and HR administrative activities.
Collaborated with operations managers to fulfill staffing requirements and workforce planning needs.
Ensured compliance with company policies and HR procedures.
Assisted in Onboarding and Orientation of New Employees
Assisted in Employee Record Management
Handled Employee Relations and Conflict Resolution
Assisted in Training Programs
Prepared and Issued HR Letters and Notices
Assisted in HR Documentation and Reporting
Supported employee engagement and maintained positive staff communication

Completed an HR Assistant Internship, supporting recruitment, onboarding, and HR administrative functions.
Assisted the HR team in recruitment and candidate screening activities.
Scheduled interviews and coordinated communication between candidates and hiring managers.