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Salim Al Rashdi, Senior Manager

Salim Al Rashdi

Senior Manager·Sales Processes

Oman

Master's degree, Project Management

Work experience

Total years of experience: 21 years, 6 months

Senior Manager

November 2017 - Present

Sales Processes

Oman

November 2017 - Present

, IT & Operations
Oman And Qatar Telecommunication Company LLC (Ooredoo

Company industry:
Banking
Job role:
Management

Senior Administrator

May 2015 - December 2017

Oman And Qatar Telecommunication Company LLC

Oman

May 2015 - December 2017

Managed the on-going operations related to sales processes, IT tactical
systems and sales projects.
* Scheduled, monitored, and ensured the delivery of regular sales channels
stock-take activity.
* Monitored the stores connectivity status and insure smooth
synchronisation between all the stores databases with the HQ database.
* Supervised the sales operation team by insuring all the coming
enquiries/support tickets are replied within the SLA.
* Supported the department head in new sales projects by following up with
other departments and attending meetings.
* Elected as the SPOC with TRA for issues related to quality and sales
processes.
* Assigned as a Product Manager for Implementing Oman Credit Bureau
System (Mala’a) with Ooredoo CRM.

Job role:
Administration

Store Manager

June 2012 - April 2015

Oman And Qatar Telecommunication Company LLC

Oman

June 2012 - April 2015

Assist in achieving and exceeding company budgets while driving profitability
through increasing sales & controlling costs whilst maintaining company
operating standards.
* Enhanced productivity by setting sales target to team members and
motivating to achieve them through consistent positive customer
experience and community outreach.
* Prepared PDPs of employees and met with them monthly to ensure these
targets are met.
* Ensure the Sales Targets are communicated to all staff every month,
increasing performances.
* Contribute in implementing the Business / Marketing Plan to
achieve/beat budget.
* Removed discrepancies by controlling all stocks & cash and upon plan and
managing outdoor sales activities.
* Controlled all Controllable Costs ensuring any expenditure is authorized
by the Operations Manager / or a Director.

Job role:
Management

Assistant Store Manager

May 2008 - June 2012

Oman And Qatar Telecommunication Company LLC

Oman

May 2008 - June 2012

Directly accountable for: driving profitability through increasing sales &
controlling costs whilst maintaining company operating standards; assisting the
GSM in ensuring Management Account deadlines are met, ensuring; ensuring the
Daily Sales Targets and ASPH Targets are communicated to all staff.
* Properly managed all store costs, maximizing store profitability and
achieving and exceeding company’s margin budgets.
* Contributed in the implementation of the Business / Marketing Plan,
achieving/beating 7. Budget.
* Controlled all Controllable Costs ensuring any expenditure is authorized
by the Operations Manager / or a Director.

Job role:
Management

Customer Service Agent

December 2004 - May 2008

Oman And Qatar Telecommunication Company LLC

Oman

December 2004 - May 2008

Job role:
Customer Service and Call Center

Education

Cardiff Metropolitan University

May 2022

May 2022

Master's degree, Project Management

in

Staffordshire University

September 2015

September 2015

Bachelor's degree, Business Management

courses: Accounting Diploma Program

Sultan Qaboos University

May 2002

May 2002

High school or equivalent, BusinessManagement

Oman

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

courses: Accounting Diploma Program

Skills

IT
Expert
IT
Expert
Responsive Web Design
Expert
Responsive Web Design
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
CRM
Expert
CRM
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
DELIVERY
Expert
DELIVERY
Expert
DRIVING
Expert
DRIVING
Expert
SALES
Expert
SALES
Expert
BUDGETING
Expert
BUDGETING
Expert
COACHING
Expert
COACHING
Expert
CREDIT
Expert
CREDIT
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
FOCUS
Expert
FOCUS
Expert
IT
Expert
IT
Expert
Responsive Web Design
Expert
Responsive Web Design
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert

Languages

Arabic

Expert

English

Expert

Hobbies and interests

Web Development

I like to learn about web development and new technologies