Hospitality General Manager
SODEXO FOOD SOLUTIONS INDIA PVT.LTD
Total des années d'expérience :29 years, 6 Mois
SODEXO FOOD SOLUTIONS INDIA PVT.LTD.- MUMBAI
FEB2011 - JUL2011
Hospitality General Manager
Was located at the Kokilaben Dhirubhai Ambani Hospital in Mumbai.
Was overall incharge of the Unit with the following services provided to the Client.
1. 8 Meal Services a Day to the InPatients
2. Liquid Diets for InPatients - every 2 hours
3. Staff Cafetaria providing Breakfast, Lunch, Dinner, Snacks and
Midnight Snacks to the staff.
4. Food Court providing Meal services from 7am to 1030 pm to the
Visitors of the Hospital.
5. Room Service for the patients and their relatives/visitors.
6. Meal Services for the OPD patients of Dialysis, Oncology and the
Executive Health Checkup customers.
As an Operations Manager, my main responsibilities were:-
a) To streamline the Operations Division to the last detail.
b) Co-ordinate with the related departments( mainly Production,
F&B Controls & Stores ) involved in activities pertaining to
Flight Catering
c) Co-ordinate with the Customer Airline for effective and efficient
Workflow/Equipment Flow/Controls.
d) Participation in Customer Menu Presentations.
e) Handling of the flights ( Offloading/Washing/Loading)
f) Preparation of the flights as per the standards given by the
Customer airlines.
g) Ensure that “Standard Operating Procedures” are available in
the departments and followed.
h) Ensure that not a single flight is delayed due to Catering.
ACHIEVEMENTS:
Re-organized the entire structure of the Operations
department with the purpose of making it a more efficient and
responsive to Customer requirements.
Actively participated as a member of the committee in
acquiring the HACCP, HALAL & ISO 9001:2000 certification for
the Company.
Re-organized the entire Billing process at the Operational
level by programming a Database for this purpose for Indian
Airlines and Air India.
CROISSANTS is a sub-division of Ambassador Skychef. It is a Brand Name outlet which has been in existence since 1986. It deals with the sale of Snack food Items located in shops within Mumbai. The shops are taken on under a Franchisee agreement. All the items are produced at the Central Kitchen of the Flight Kitchen, and transported to the shops.
The items on sale are;
1. Normal, Premium & Made-to-order CAKES
2. PASTRIES - Normal & Premium
3. Plain & Stuffed CROISSANTS
4. SANDWICHES
5. PUFFS & STRUDDLES
6. CHOCOLATES
7. SALADS
8. BEVERAGES
9. SPECIAL ITEMS during FESTIVALS.
Am the overall incharge of the CROISSANTS division, reporting directly to the General Manager of the Flight Kitchen. As overall incharge, my main responsibilities were:-
a) Operations & Logistics of the Outlets.
b) Looking for ideal locations for new Outlets.
c) Maintaining Proper Licenses for Operating the outlets.
d) Finalising the Contract and Operating details with the
Franchisee.
e) Personnel requirement for the Division.
f) Budgetting of the Division.
We are also supplying Food Items to CAFÉ COFFEE DAY. Cafe Coffee Day is one of the leading Chain of Café’s located all over India. In Mumbai, they are presently operating 110 outlets, of which CROISSANTS supplies to 60 of their outlets
ACHIEVEMENTS:
Revised the entire List of Snack/Beverage items available for
sale in the shops. Special items are made available for sale
during various festivals in India such as, FATHER’S DAY,
MOTHERS’ DAY, DIWALI, CHRISTMAS, NEW YEAR, & EASTER
NOV94-DEC98
Assistant Manager - Restaurant & Party Services Administration
• Had a total of 26 Operating Restaurants and an Outside
Catering Unit for Party Services. Was responsible for Planning,
Control Systems, Manuals, Procedures, Statistics, Logistics,
Budgeting, Forecasting, Performance Controls, Ordering
Systems, Inventory Controls and Customer Equipment Controls.
• Reduced Personnel Costs by 30 percent by re-organizing
manpower requirements in all the Restaurants and in the Party
Services.
• Reduced the Production Costs by 40 percent by re-organizing the
Production process and the Costing process.
• Setup procedures to locate and control the Fixed Assets
allocated within the department.
• Setup the processes of Budgeting, Forecasting, Ordering
Systems on the PC using Database programmes.
• Increased the Net Profit of the Restaurants and Party Services
from a mere 5 percent to 20 percent in the very first year.
• Received Appreciation letters/awards for the successful
operations of various Projects undertaken.
JUL90-NOV94
Operations Duty Manager
• Was responsible for co-ordinating the smooth and efficient operation of the Catering Unit within and outside the Unit on a shift basis. Was
responsible to ensure that Catering Services of the highest standard
were provided to all our Airline Customers during the shift. During
non-office hours, was the Senior most person on duty and was
responsible to take necessary decisions and actions to secure and achieve Unit and Company goals.
EXPERIENCE
(Contdd ) ACHIEVEMENTS: • Not a single flight was delayed due to Catering.
• Received appreciations from various Customers for very
efficient handling of their flights.
• Developed good contacts with all the related agencies at the airport for smooth functioning of the Catering unit.
OCT88-JUL90
Administrative Assistant ( Operations Planner)
• Was responsible for the complete Administration in the Operations
department with regards to Budgetting, Forecasting, Cost Control,
Staff Control & production of various Statistical reports.
OCT84-OCT88
Senior Supervisor - Equipment Control
• Was responsible for Controlling of all the Customer Airlines equipment in terms of Cleaning, Disinfecting, Shortages, Equipment Balancing between stations, Inventories, Minimum Stock Control.
• Computerized the Equipment Control System for all the 36
airlines operating out of the Unit in terms of their Stock
Levels, Receipts, Issues, and end of the month Inventories.
• Computerized the Equipment Balancing process for Saudi
Arabian Airlines between affected operating stations.
5
MAY83-OCT84
Supervisor - Equipment Control
AUG82-MAY83
Foreman - Equipment Control
AUG81-AUG82
Trainee - Equipment Control
HOTEL HORIZON - MUMBAI - INDIA
Hotel Horizon is a 5 star residential hotel located at Juhu, in Mumbai
SEP80-AUG81 -
Assistant Manager - Lobby
• Responsible for the efficient handling of all guests visiting the hotel.
HOTEL HOLIDAY INN - MUMBAI - INDIA
Hotel Holiday Inn is a 5 star residential hotel located at Juhu, in Mumbai.
JAN79-SEP80
Front Office Shift Incharge
Responsible for the efficient Rooming of all guests on a shift basis
MASTER OF BUSINESS ADMINISTRATION (MBA) 1996-1998 University of Hull Hull, United Kingdom • Subjects taken were: • Project Management • Financial Management • Accounting for Decisions • Creative Problem Solving • Global Marketing and International Business • Strategic Management/Business Policy • Entrepreneurial Studies • Introduction to Management Thought • Total Quality Management • Human Resource Management • Marketing Management • Management of Information Technology