سليمة لشكر

• Lead organizational transformation for a 450-employee workforce, managing a team of 4 professionals.
• Piloted a digital transformation program (HRIS), defining operational standards and auditing processes, reducing
administrative workload by 40%.
• Developed and implemented a comprehensive benchmarking framework (salary grid aligned with market standards, internal
classifications).
• Conducted compliance audits (labor inspection, social security, taxation) ensuring 100% adherence to legal and
organizational requirements.
• Designed and rolled out a new performance management system, tracking KPIs and ensuring alignment with executive
goals.
• Managed stakeholder engagement with executive leadership to align HR programs with business strategy.

• Directed HR programs as part of Country Management Team, acting as HR Manager.
• Implemented strategic projects on organizational culture, leadership, and values.
• Led benchmarking and policy review initiatives to align compensation and benefits with internal equity and donor expectations.
• Managed compliance audits for contracts, renewals, and insurance, ensuring full adherence to labor law and Oxfam standards.
• Oversaw talent acquisition programs and onboarding projects, streamlining recruitment and integration processes.
• Coordinated training and capacity-building programs aligned with KPIs and budget goals.
• Payroll Management: Managed monthly payroll, along with monthly, quarterly, and annual declarations to collecting agencies.
• HR Strategy Development: Developed HR strategy projects focused on institutional culture, leadership skills, and organizational
values.
• Training Plan Implementation: Assisted in defining and implementing the training plan and contributed to budget development.
• Supported the Country Representative in safeguarding issues and/or employee relations cases, including grievances, disciplinary
procedures, performance issues, and dismissals.

Acting as Subject Matter Expert for HR stakeholders and Finance Partners by focusing on customer obsession and
commitment to operational excellence.
• Leading the FCR payroll team (first call resolution) by insisting on costumer obsession and high control.
• Monitoring and implementing Backlog Assessment Management project to keep the backlog under 30 Tickets daily.
• Developing and implementing a new mechanism for major deliverables in the Ticketing System in order to respect the
SLAs.
• Consistently demonstrated ability to actively educate others on payroll and financial process.
• Ensure all ongoing transformation projects are up to date on daily basis and sharing the communication with the
stakeholders
• Defining operations procedures to ensure readiness before go-live of any changes in payroll operations
• Owning a project Backlog that started with 750 Tickets (SIM TTs Amazon system) to reduce it to 259 with 2 months.
• Managing Hypercare project to keep the backlog under 30 TTs bi-weekly, closed the project as KAISEN project in April
2023.
• Ensuring payroll run on ADP system of 24000 employees based in France by insisting on the highest standards and with the
highest controllership.
• Supporting finance leadership to provide positive customer experiences and avoid escalations.
SALIMA LACHGUER
• Contributed to the implementation of Masterfile process for the payroll team in order to reduce manual work for the
team.
• Handling the HMD reports monthly (How my drive Amazon mechanism) by analysing all negative scores of the TTs and the
defects that impacted the employee’s payslip. Proposing action plan to leadership team to avoid similar cases.

• Acting as Subject Mater Expert for HR stakeholders and Finance Partners by focusing on customer obsession and
commitment to operational excellence.
• Leading the FCR payroll team (first call resolution) by insisting on costumer obsession and high control.
• Monitoring and implementing Backlog Assessment Management project to keep the backlog under 30 Tickets daily.
• Developing and implementing a new mechanism for major deliverables in the Ticketing System to respect the SLAs.
• Consistently demonstrated ability to actively educate others on payroll and financial process.
• Ensure all ongoing transformation projects are up to date on daily basis and sharing the communication with the
stakeholders.
• Defining operations procedures to ensure readiness before go-live of any changes in payroll operations.
• Led backlog reduction program (750 → 259 tickets within 2 months), closed as a Kaizen project.
• Managing Hyper-care project to keep the backlog under 30 TTs bi-weekly, closed the project as KAISEN project in April
2023.
• Facilitated stakeholder communication and change management across international teams.
• Ensuring payroll run on ADP system of 24000 employees based in France by insisting on the highest standards and with the
highest controllership.
• Supporting finance leadership to provide positive customer experiences and avoid escalations.
• Contributed to the implementation of Master-file process for the payroll team in order to reduce manual work for the team.
• Handling the HMD reports monthly (How my drive Amazon mechanism) by analysing all negative scores of the TTs and the
defects that impacted the employees payslip. Proposing action plan to leadership team to avoid similar cases.

Ensure and Oversee achievement of recruitment needs as per the manpower plan.
• Cold calling, screening and recruiting through online job posting and employee
referrals.
• Onboarding and traning for new employee to be familiar with their roles.
• Meet with, and advise, stakeholders on best practices in recruitment and selection
process.
• Facilitate team building events, workshops and company retreats and seminars.
• Lead and execute the recruitment and interviewing plan for each active position.
• Conduct relevant test and personality assessments.
• Conduct weekly assessment centers for different positions
• Handle internal mobility for front line staff.
• Research and evaluate new innovative sourcing channels.
• Maximize use of existing data base.
• Research most efficient and cost effective ways to fill open and future positions including all advertising media, internet recruitment, job fairs, college recruitment, to meet staffing needs.
• Develop, update and maintain job descriptions and assessment forms.
• Administer employees attendance, leaves, vacations and overall absenteeism.
• Follows up with all employees concerning medical certificates for sick leaves, and out
of office/absence forms.
• Handel all medical insurance claims and liaise with insurance companies for
employees’ collections.
• Access card issurance and cancellation.
• Prepare Welcome Kits for New Employee Orientation Session/ Line Managers.
• Prepare absenteeism calculations for end of service settlement.
• Handle and follow up on the work visa and labour contract processes.
• Prepare, maintain and update the appropriate documents.
• Lead the work visa and labour contract renewals.
• Processes the application, renewal and cancellation of all documents for labour cards,
work permits and residency visas.
• Updates documents according to expiry on the HRIMS.
• Initiate, update and maintain employees’ personal data on the HRMS.

• Contribute to the implementation of the 2020 strategy - post-Covid strategy.
• Handling all the SAP operations of performance reviews, employee goals, salary review.
• Implementing the workforce plan for each year.
• Ensuring all policies are implemented and respected.
• Supporting HRPBs on Budget plans by analysing the payroll for each month.
• Managing different projects such as reviewing and updating all job descriptions on the Lexonis system in order to support a
talent acquisition team to get the right candidates in the right position at the right time, Recognition program to ensure
that our top employees are recognised and valued for their work, Power BI program to ensure that accurate Data is
correctly shared between all HR departments.
• Handling all Jira service management system requests, such as creation of new roles within the group, payroll requests, 360
review requests.

• Preparing all the leters like Promotion leters and offer leters, contracts for the new joiners.
• Ensuring smooth onboarding and off-boarding process for all the joiners and leavers.
• Handling the operations related to financial changes and transfers between entities.
• Processing the applications, renewals, and cancellations of all documents for labour cards, work permits, and residency
visas.
• Creating employees profiles on the internal Employee Record System (Drive)
• Posting the announcements for newcomers, Leavers, and transfers.
• Managing all transactions related to financial changes such as salary increase and decrease, promotions, demotions.

• Handled the end-to-end recruitment cycle process from screening to onboarding.
• Managed more than 15 vacancies each month and closed 4 each week across different Vertical such as Fashion &
Accessories, Joint Ventures, Beauty, Own concepts & Ventures.
• Hired different roles from entry to mid-level such as Sales Executives, Boutique Manager, Marketing Executives, and
Operations.
• Worked closely with Department managers and HRBPs on best practices in the recruitment and selection process.
• Implemented Sourcing strategy for entry and mid-levels.
• Conducted weekly assessment centres for a minimum of 10 potential candidates each week for brands such as Ralph
Lauren, Louboutin, YSL, and many more.
• Built long-term relationships with past and potential candidates.
• Created weekly reports on key talent acquisition metrics using different reporting tools such as Microsoft Excel, Talent
acquisition System (SAP SuccessFactors).
• Proactively sought market intelligence to gain a competitive advantage in atraction, assessments, and sourcing
methodologies.

• Explore the market best practices in the recruitment and staffing and implement appropriate best practices in the organization.
• Identifying business opportunities for expansion and market segments to approach.
• Assisting Senior consultant in Recruiting senior level assignments in strategy field at the Big 4 across the GCC and MENA region.
• Conducting market research for Finance industry (Mainly Strategy and Audit)
• Preparing job profiles and advertising roles using relevant job sites
• Sourcing candidates using social media, internal database and direct search
• Pre-screening and qualifying candidates for middle and senior management positions
• Providing detailed written reports to clients with short-listed candidates;
• Participating in various advisory projects.

• Explored the market best practices in recruitment, staffing, and implement appropriate best practices in the organization.
• Identified business opportunities for expansion and market segments to approach.
• Assisted Senior consultant in Recruiting senior-level assignments in the strategy field at the Big 4 across the GCC and MENA
region.
• Conducted market research for the finance industry (Mainly Strategy and Audit).
• Prepared job profiles and advertised roles using relevant job sites.
• Organised and conducted open days and assessment centres, both locally and internationally for the Group and our
Partners.
• Supported the Employer Branding Strategy through Instagram, LinkedIn, and by enhancing the candidate experience.
• Participated in various advisory projects (Federal Tax Authority in Dubai -Big 4).

• Meeting clients to understand their needs and demands to assist them in executing specific account strategies, proposing solutions and negotiating standard transactions.
• Solved all clients transactions issues, ensuring their success in specific time.
• Consistently exceeded personal monthly quotas by as much as 40% (Won“ salesperson of the Quarter”) for opening new professional accounts.
• Researching new markets place and providing clients with information about new and exciting products and services.
• Provided direct and indirect sales support to Private Bankers through joint calls and worked closely with product specialists and transactions support to implement client decisions as well as ensuring after sales follow-up.
• Deliver personalized investment solutions to help clients work toward their long-term financial goals.
• Managed financial plans with a mix of short and long-term investments implementation of real estate loans.