Salina Raut

customer service, cashier, Card machine/Cash handeling,

Guest Check-In and Check-Out:
Greet guests upon arrival, assist with the check-in process, and ensure all guest information is accurately entered into the system.
Process check-outs efficiently, ensuring all charges are correct and payments are processed.
Reservations Management:
Handle reservations via phone, email, or in-person, ensuring that bookings are confirmed and any special requests are noted.
Update and maintain the reservation system to reflect real-time room availability and guest preferences.
Guest Inquiries:
Answer phone calls, emails, and walk-ins, providing information about the hotel’s facilities, services, policies, and local attractions.
Handle guest requests or concerns promptly, offering solutions or escalating issues to management when needed.
Customer Service:
Provide exceptional service by anticipating guest needs, offering assistance with luggage, transportation, or any special requirements.
Ensure guest satisfaction by maintaining a positive and professional attitude at all times.
Room Assignments:
Assign rooms to guests based on their preferences, availability, and special requests, ensuring a smooth and personalized check-in experience.
Ensure rooms are prepared and ready for guest arrival, liaising with housekeeping when needed.
Billing and Payments:
Accurately prepare bills and invoices, ensuring all charges are correct, including room rates, additional services, and incidentals.
Handle payments via various methods, such as cash, credit card, or company accounts, and issue receipts.
Guest Complaints and Issue Resolution:
Address and resolve guest complaints or issues in a professional and timely manner to ensure guest satisfaction.
Follow up with guests to ensure their concerns have been resolved and they are satisfied with the outcome.

Customer Service

Taking Orders

Menu Knowledg

Handling Payments

Stocking and Replenishing

Team Collaboratio

Greeting Guests

Managing Reservations

Waitlist Management

Coordinating with Servers