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sally Al Heishan, Administrative Assistant

sally Al Heishan

Administrative Assistant·United Nations Relief And Works Agency Amman

Jordan

Diploma, Human Resources

Work experience

Total years of experience: 9 years, 11 months

Administrative Assistant

September 2016 - March 2017

United Nations Relief And Works Agency Amman

Jordan

September 2016 - March 2017

Assisting in the preparation of the budget; records and monitoring expenditure against allotted fund as
required.
• Ordering supplies for Departmental/Divisional use and supervises distribution.
• Maintaining inventory records of equipment/furniture and other supplies and preparing survey reports
as required.
• Performing typing and MS Office duties using the appropriate computer software.
• Receiving and sorting incoming mail.
• ensuring that the supervisor is aware of items of special interest.
• locating and attaching referenced background material and distributing to staff members as
appropriate.
• making photocopies as required.
• classifying and filing documents including confidential material and dispatching mail.
• Carrying out routine actions requiring the gathering and compiling of files and other information.
• contacting other organizations, departments and units to obtain or co-ordinate material or information
as required.
• Maintaining and updating a computerized system (consolidated lists of documents on shared drive) of
all incoming and outgoing documents and information and its follow-up status with internal staff.
• Monitoring the schedule/s of supervisor/s and arranging for meetings and appointments.
• screening visitors and telephone calls.
• bringing forward matters to the attention of supervisor/s, including deadlines and pending matters and
handling routine correspondences, as required.
• Arranging for and sometimes attending meetings as requested.
• Preparing summaries of such meetings if instructed by the supervisor and following up accordingly.
• Performing such other duties as may be assigned.

Job role:
Administration

Guest Relation Officer

January 2007 - January 2016

Sheraton Amman Al Nabil Hotel & Towers

Jordan

January 2007 - January 2016

Performing administrative support services for guests.
• Answering all guests’ queries regarding room rates, fax, copy machine, computer technology and all
other administrative support equipment efficiently and politely.
• Communicating with Travel Agencies for flight reservations, confirmations, and ticketing.
• Arranging all related transportation for clients upon arrival and until departure.
• Creating and maintaining business relationships with major air carriers to support clients’ needs and
flight demands in addition to all issues related to protocols and visas.
• Ordering supplies and managing multiple tasks of a busy office.
• Solving Guest’s problems including but not limited to Internet and wireless connections.
• Performing additional administrative support as necessary to include using Microsoft office applications.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Agent

October 2006 - January 2007

Sheraton Amman Al Nabil Hotel & Towers Amman

Jordan

October 2006 - January 2007

Handled telephone calls as a

Job role:
Customer Service and Call Center

Education

October 2020

October 2020

Diploma, Human Resources

o Recruitment and Selection o Compensation and Benefits o Human Resource Development and Retention o Employee Relations o Health, Safety, and Security HR Certification Institute (HRCI®)

Rosary College School AMMAN

October 2020

October 2020

High school or equivalent, English Language AMMAN

Isra University

August 2004

August 2004

Bachelor's degree, Literatures And Civilizations Of English-speaking Countries

Jordan

Isra University

January 2004

January 2004

Bachelor's degree, English Language AMMAN

.

Skills

Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Word
Expert
Microsoft Word
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
FAX
Expert
FAX
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PHOTOCOPIER
Expert
PHOTOCOPIER
Expert
PROTOCOLS
Expert
PROTOCOLS
Expert
TRANSPORTATION
Expert
TRANSPORTATION
Expert
DELIVERY
Expert
DELIVERY
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Word
Expert
Microsoft Word
Expert

Languages

Arabic

Expert

Chinese

Expert

English

Expert