Sally El Jam, Case Worker

Sally El Jam

Case Worker

Danish Refugee Council

Location
Lebanon
Education
High school or equivalent, Childhood Education
Experience
13 years, 4 Months

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Work Experience

Total years of experience :13 years, 4 Months

Case Worker at Danish Refugee Council
  • United Arab Emirates
  • My current job since November 2017

Responsibilities

•In compliance with best-practice and international standards in GBV response, provide direct psychosocial support for vulnerable women and girls, men and boys and particularly GBV survivors. At all times, ensure the safety and respect of the survivor, in addition to the confidentiality of his/her information and his/her right to access services without any discrimination.
•Provide case management services through high quality and confidential interventions in line with minimum standards for service provision and DRC’s case management SOPs. This will include assessment of needs, development of an action plan for recovery, development of a safety plan when needed, conducting referrals to relevant services, implementing the action plan and ensuring appropriate follow up and case closure when appropriate.
•Liaise with DRC’s lawyer to ensure that GBV survivors receive legal counselling in line with the case plan, whilst ensuring that safety considerations have been addressed in order to protect the survivor. This is especially applicable for complex cases such as custody claims or pressing criminal charges.
•Liasie with DRCs psychologist to ensure that GBV survivors receive mental health services through a tailored treatment plan to empower survivors to cope and overcome the trauma that results from GBV violations.
•File and store GBV data in the gender-based violence information management system (GBV IMS) in compliance with the information sharing protocol developed at the inter-agency level
•Ensure the utmost confidentiality of case management data and information throughout the case management process; including protection referrals
•Safely identify and refer all children engaged in child labor or early marriage and their caregivers to DRC’s focused PSS programs, especially children of survivors receiving case management services
•Deliver focused PSS in line with global and national inter-agency SOPs/standards to adolescent girls. Ensure that the girls are registered in focused PSS activities without creating stigma and/or judgment

Support Assistant at Danish Refugee Council
  • Lebanon
  • November 2016 to November 2017

Danish Refugee Council, In partnership with UNOCHA Pilot Project Early Marriage

at Instruc
  • March 2007 to December 2012

basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
•Observe and evaluate children's performance, behavior, social development, and physical health.
•Establish and enforce rules for behavior, and policies and procedures to maintain order among students
•Collaborate with other teachers and administrators in the development, evaluation, and revision of kindergarten programs
•Instruct and monitor students in the use and care of equipment and materials, to prevent injuries and damage
•Create lesson plans
•Utilize various curriculum resources
•Utilize curricula that reflect the diverse educational, cultural, and linguistic backgrounds of the students served

Education

High school or equivalent, Childhood Education
  • at Lebanese International University
  • January 2017
High school or equivalent, Childhood Education
  • at Saint Elie Technical School
  • January 2008

Specialties & Skills

ASSETS RECOVERY
COUNSELING
MENTAL HEALTH
MICROSOFT ACCESS
QUALITY
RECEIVING
APPROACH

Languages

Arabic
Expert
Danish
Expert
English
Expert
French
Expert