sally el hosiny, HR Specialist

sally el hosiny

HR Specialist

comfort home collection

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, اداب قسم اجتماع
Expérience
10 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 0 Mois

HR Specialist à comfort home collection
  • Egypte - Le Caire
  • janvier 2018 à mai 2020

• Review the fingerprint of employees monthly.
• Prepares paperwork required to place employee on payroll and establishes personnel file.
• Conduct all issues relevant to the payroll system (Attendance, absence, penalties, new hires, bank accounts, resignations, annual increases, overtime, loans, social insurance & wages tax, etc.) on a monthly basis.
• Track and follow up on attendance of all employees and Track employees absences
• Assists in recruitment process by coordinating job posting on Web site, reviewing resumes, performing telephone appointments.
• Explaining human resources policies, procedures, laws, and standards to new and existing employees
• Supporting new employee orientation programs, notifies employees on l, medical, and compensation benefits.
• Preparing Form all employment documents and business cards. Including activation of: SIM card, medical card, access card, finger print, email and Laptop.
• Preparing Form 6 and all termination documents for employees .
• Preparing or updating employment records related to hiring, transferring, promoting, and terminating.
• Handling employees' complaints, grievances and disputes.
• Assist in development of standard reports.
• Assist in the development of policies and procedures.
• Manage and update HR databases with different information such as new hires and terminations.
• Maintain schedule and coordinate calendar activities.
• Responsible for medical & life insurance process
• Develop and update job descriptions .
• Regular update of new employees to the database 3 months post their start date.
• Maintaining confidentially concerning personnel actions, legal actions, termination and non­renewal documents.
• Writing and editing HR Letters, forms and business letters needed.

Admin Assistant& Customer Service à comfort home collection
  • Egypte - Le Caire
  • janvier 2016 à janvier 2018

Job description (Admin Assistant)
• Organize and schedule appointments.
• Attend meetings and take detailed meeting minutes with senior management.
• Coordinate and monitor different teams and produce weekly report
• Assist in the preparation of regularly scheduled reports
• Maintain Order office supplies in good standing and responsible for having quotations of best price for different items
• generate reports, transcribe minutes from meetings, create presentations, and conduct research
• Develop and maintain a filing system.
• Finding ways to improve administrative processes.
• Writing and issuing emails to teams and departments on behalf of teams or senior staff.
• Ordering and taking stock of office supplies.

Job description (Customer Service)
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints; provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Resolve customer complaints via phone, email, mail or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Attempt to persuade customer to reconsider cancellation.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.

customer service à سوفانا للتنمية السياحية
  • Egypte - Le Caire
  • juin 2014 à janvier 2016

استقبال العملاء والرد على مكالمتهم والعمل على ارضاء العملاء وحل مشاكلهم

سكرتيرة à مكتب محاماة
  • Egypte - Le Caire
  • octobre 2013 à mai 2014

ترتيب المواعيد واستقبال المكالمات وتنظيم المكتب وكتابة المذكرات

قسم الاستقبال والسكرتارية à مستشفى كليلة التخصصى
  • Egypte
  • octobre 2008 à janvier 2012

قسم الاستقبال - ترقيت لسكرتيرة المدير العام

Éducation

Baccalauréat, اداب قسم اجتماع
  • à جامعة عين شمس
  • mai 2008

Specialties & Skills

Secretarial
Teamwork
Phone Etiquette
Human Relations
Customer Service
Focus in detail to improve work
thinking through first principles
MS Office
Work with team work
team leader
Problem sloving skills
Problem Handling skills
learning & understand quickly
hard worker. learn quiclkly
Learn very fast & do accurate work
team work

Langues

Arabe
Expert
Anglais
Moyen

Formation et Diplômes

course of english (Formation)
Institut de formation:
harvseet college
Date de la formation:
May 2014
Durée:
12 heures

Loisirs

  • القراءة
    قراءة كتب فى التنمية البشرية للدكتور ابراهيم الفقى وكتاب اخرون وامثلة على هذه الكتب (الحب والتسامح.. حياة بلا توتر.... العادات السبع للناس الاكثر فاعلية ...البرمجة اللغوية العصبية ) واقرأ مجموعة من الروايات