RECEPTIONIST & FACILTIES COORDINATOR
Oracle
Total years of experience :8 years, 5 Months
Greet and assist all visitors; Answer and direct all calls in an efficient, accurate, professional and pleasant manner; Understand and follow office security procedures, Update employee phone list and publish to office employees on a monthly basis, Arrange transportation for visitors, Issue business cards for employees, Notify recipients upon receipt of faxes, tickets and other deliveries, Maintain conference room schedules for the facility; Sort and distribute all incoming and outgoing mail and deliveries, Prepare standard letters related to the customs clearance of the shipment, Keep accurate log of deliveries for review by facility manager, File the building invoices, Secure all deliveries as required, Verify receipt of all deliveries prior to signing vendor delivery tickets/logs; Maintain accurate mail distribution records, package recipients need to sign for deliveries.
Supervise, and develop the customer service department personnel to ensure a highly motivated and efficient staff; Supervise the student registration process to ensure fast, friendly customer service; Establish and monitor procedures to setup classrooms courseware, instructors or equipments needed for training; Establish and monitor procedures for confirming students before classes; Establish and monitor procedures for enrolments, waiting list, and standby status; Manage and supervise the computer technicians; Manage and supervise the testing center Administrator to ensure proper registration and delivery of exams; Maintain the relationship with VUE as well as supervising the financial status between New Horizons and VUE; Organize in-house and on-site events that will be conducted in cooperation with Sales and Operations Manager; Provides product knowledge, support, guidance to ensure highly trained staff; Acting as Customer Service Manager on-duty during afternoon, evening and week ends.
Selected Achievements:
• Awarded the best employee during 2004.
• Improved the reporting process
• Complaints tracking for customers and employees
• Performed market research surveys among client base to seek feedback on sales techniques, follow-up methods and quality of after sales service
• Manage, oversee and coordinate all day-to-day administrative activities of the Management Team’s office and serve as the primary point of initial contact.
• Prioritize and follow up on multiple incoming issues and concerns addressed to the Management Team, including those of a sensitive and/or confidential nature; determining appropriate course of action, referral, and/or response.
• Set up and maintain a filing system for the management team.
• Review, compile and summarize reports and documents; and prepare background documents and outgoing mail as necessary.
• Assist the Management Team with preparation of presentation materials.
• Arrange travel schedule and reservations for Management Team as needed.
• Participate in the arrangement for project’s meetings, workshops and conferences.
• Perform other job-related duties as assigned
English Teacher