Sally Khaddaj

− Analyzed business requirements from Dubai, Abu Dhabi, and KSA government entities to improve digital services by identifying process gaps.
− Documented content sheets, user stories, training materials, and technical specifications on Jira in an Agile setting.
− Contributed to scoping and defining the target state documentation.
− Organized workshops and training sessions with government entities.
− Supported an AI and recommendation project for a KSA government entity as
a Business Analyst.
− Managed CMS content for a prominent KSA government website.
− Participated in an awards ceremony project for KSA by creating
documentation.
− Captured governmental use cases for OpenAI's business applications.
− Led as Scrum Master on a crucial government delivery project in Abu Dhabi.

- Involved in core banking Oracle-based system different modules
- Documented issues, enhancements, and modifications
- Tested modifications and customization using business scenarios
- Supported e-banking implementation, parameters, and support

- Created business processes
- Gathered and analyzed business requirements for customized ERP
- Documented business requirements with Mockups
- Quality Assurance: Application Testing (ERP)
- Conducted UAT and training sessions

- Tested and identified bugs related to HR modules
- Documented testing scenarios

- Gathered and documented business requirements for ERP and CRM
- Documented functional, non-functional, and data requirements
- Tested all developed features and functions
- Worked on workflows and business processes diagrams
- Trained users on the application and prepared user guides