Trainer
Not courses
مجموع سنوات الخبرة :3 years, 1 أشهر
Trainer
Business processing overseas), and offshoring
services to UK.
• Provide customers with product and service information.
• Upsell products and services.
• Identify, research, and resolve customer issues using the computer
system.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Research billing issues.
• Research misapplied payments.
• Recognize, document and alert the supervisor of trends in customer
calls.
• Recommend process improvements.
• Other duties as assigned.
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