Technical Support Analyst
CPL Integrated Services
Total years of experience :6 years, 6 Months
Technopark . Provide Support to End to End Customer Philips, Renault/Nissan and SAI PEM via telephone, email and online tickets in Spanish
language. . Operate, maintain, and improve customerservices. . Provide accurate and timely diagnosis and rectication of incidents. . Resolve or escalate problems and service requests according to established procedures. . Provide direct support in the day to day operations of rewalls, server hardware, operating systems, networking and storage. . Escalate call to other internal and external support partners. . Work proactively to ensure prompt resolution of support cases and the highest possible levels of customersatisfaction.