Travel Consultant
Dnata Travel
Total des années d'expérience :5 years, 6 Mois
DNATA TRAVEL- ABU DHABI UAE.
Handling: Musanada / AD MEDIA / National Media Council / Invest AD/Grand Millennium Hotel and others.
TITLE: BUSINESS TRAVEL CONSULTANT \{JUN- 2012 TO TILL DATE\}
JOB RESPONSIBILITIES: ➢ Information, counseling, booking, issuing the transports documents.
➢ Nett and Published fares.
➢ Providing guidance to customer queries and to build professional relationship with the guest to satisfy their needs.
➢ Checking on correspondence of arrival guest, their rates, billing instruction and monitoring their outstanding balance account.
➢ Visiting local corporate company for sales promotion and to develop business relationship with them.
➢ To monitor monthly production report and sales.
➢ Maintain an efficient Filing System for effective tracking and to have an updated knowledge of Company activities.
➢ Check monthly invoices and prepare monthly summary reports.
➢ Assisting in drafting various correspondences (Memos, Faxes, e-mails, etc) as instructed by Manager and also providing Provide necessary assistance to Supervisors for preparing various documents as and when required.
OMEIR TRAVEL ABU DHABI UAE.
TITLE: Reservation & Ticketing Agent \{SEP- 2009 TO JUN 2012\}
JOB RESPONSIBILITIES: ➢ Handling guest complaints, problems or requests in a very friendly and professional manner and to ensure all the maters are resolved.
➢ To supervise and coordinate all activities at reception and cashiering, leading the team to achieve an efficient and high standard quality customer service at all time.
➢ Information, counseling, booking, issuing the transports documents.
➢ Providing guidance to customer queries and to build professional relationship with the guest to satisfy their needs.
➢ Checking on correspondence of our customer, their rates, billing instruction and monitoring their outstanding balance account.
➢ Visiting local corporate company for sales promotion and to develop business relationship with them.
➢ To establish and develop personal guest contact, promoting feedback and is constantly proactive in anticipating guest needs and requirements.
➢ To supervise the daily operation at the counter ensuring that relevant policies and procedures are being followed and that the highest possible service is being delivered in a friendly and professional manner aiming to exceed guest's expectations.
➢ To establish and develop personal guest contact, promoting feedback and is constantly proactive in anticipating guest needs and requirements.
Double Major Diploma in Business Administration and Computer Information Systems (2010-2012) COMPUTER SKILL: ➢ Microsoft word, excels, PowerPoint and email internet. ACHIEVEMENT AND TRAININGS: ➢ Certificate of Amadeus system (Ticketing), Abu Dhabi UAE. ➢ Certificate of Saber system (Ticketing), Abu Dhabi UAE.
➢ ••Travel and Tourism Certificate (IATA): Asia travel and tourism agency (2009) ➢ ••Emirates College of Technology:
➢ ICDL Certificates: Emirates College (2008)
➢ •Emergency Course: IAT College (2007) ➢ •IELTS Certificates: Score: 6.0 IELETS: General (2007) . Academic (2011)