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سلمى لحيان, ACCOUNT MANAGER

سلمى لحيان

ACCOUNT MANAGER·otyss marketing

المغرب

بكالوريوس, Development Economics And Management

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 6 أشهر

ACCOUNT MANAGER

يناير 2024 - يونيو 2025

otyss marketing

اكادير، المغرب

يناير 2024 - يونيو 2025

Managed and onboarded client accounts by setting up and structuring Meta/Facebook Business Manager, ad accounts, pages, pixels, and access permissions.
Acted as the main point of contact for clients, ensuring clear communication, account compliance, and smooth coordination of digital marketing assets.
Assisted clients in organizing and optimizing digital assets to support advertising and marketing campaigns.
Coordinated client communication in Arabic, French, and English, ensuring timely support and issue resolution.
Improved onboarding workflows and internal processes to enhance efficiency and client satisfaction.
مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

Account Manager

يناير 2024 - مايو 2025

Otyss marketing

اكادير، المغرب

يناير 2024 - مايو 2025

• Spearheaded the management and coordination of digital infrastructure for over 100 key accounts, driving operational efficiency and enhancing client relationships.
• Achieved a 45% reduction in technical setup errors, leading to improved client satisfaction and loyalty.
• Cultivated strong client relationships, ensuring a seamless and positive experience throughout their journey, which is crucial for customer success.
• Leveraged innovative digital marketing strategies to boost engagement and retention, significantly contributing to overall account growth.
• Collaborated with cross-functional teams to align marketing initiatives with client needs, enhancing service delivery and support.
• Utilized translation skills to effectively communicate with diverse client bases, ensuring clarity and satisfaction across all interactions.
مجال الشركة:
الإعلان
الدور الوظيفي:
التسويق والعلاقات العامة

ACCOUNT MANAGER

يناير 2024 - مايو 2025

OTYSS MARKETING AGENCY

اكادير، المغرب

يناير 2024 - مايو 2025

• Enhanced client efficiency by 20% by implementing streamlined organizational and digital account structures, optimizing workflows for key clients.
• Spearheaded the migration and organization of digital assets for over 100 client accounts, cutting onboarding time by 50% through effective workflow systems.
• Acted as the primary Trilingual Account Lead (Arabic, French, English), achieving a client satisfaction rating of 95%+ and ensuring seamless communication across diverse client bases.
• Leveraged digital marketing strategies to elevate brand presence and client engagement, driving customer success and retention.
• Fostered strong relationships with clients, providing exceptional customer support and translating complex concepts into actionable insights.
مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

DIGITAL MARKETING SPECIALIST

يناير 2020 - يناير 2025

TRILINGUAL

اكادير، المغرب

يناير 2020 - يناير 2025

Managed and onboarded client accounts by setting up and structuring Meta/Facebook Business Manager, ad accounts, pages, pixels, and access permissions.
Acted as the main point of contact for clients, ensuring clear communication, account compliance, and smooth coordination of digital marketing assets.
Assisted clients in organizing and optimizing digital assets to support advertising and marketing campaigns.
Coordinated client communication in Arabic, French, and English, ensuring timely support and issue resolution.
Improved onboarding workflows and internal processes to enhance efficiency and client satisfaction.
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التسويق والعلاقات العامة

التعليم

Université Ibn Zohr

يونيو 2023

يونيو 2023

بكالوريوس، Development Economics And Management

المغرب

المعدل التراكمي (التقدير): جيد

المعدل التراكمي (التقدير): جيد

Executed a practical Digital Marketing Strategy focused on social media. Gained hands-on experience using Meta/Facebook Ads Manager for audience targeting and campaign tracking, successfully leading to a measurable improvement in key engagement metrics during the project phase

UniversitéIbnZohr,Agadir2020–2023

يونيو 2023

يونيو 2023

بكالوريوس، Business And Management

المغرب

المعدل التراكمي (التقدير): جيد

المعدل التراكمي (التقدير): جيد

Bachelor’s degree in Economics and Management . Strong academic foundation in business management, economics, marketing, and organizational principles. Completed a Final Year Project in Digital Marketing, focused on analyzing the impact of promotional video content on consumer behavior, engagement, and purchasing decisions. Developed practical skills in market research, data analysis, digital communication, content evaluation, presentation, teamwork, and problem-solving.
عرض المرفق

mohamed zrektouni

يونيو 2020

يونيو 2020

الثانوية العامة أو ما يعادلها، Administration And Management

المغرب

المعدل التراكمي (التقدير): جيد جداً

المعدل التراكمي (التقدير): جيد جداً

High School Diploma (Baccalaureate). Built strong foundations in analytical thinking, communication, and academic discipline.

Skills

Marketing Operations
Expert
Marketing Operations
Expert
Account Management
Expert
Account Management
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Client Care
Expert
Client Care
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Meta/Facebook Business Manager setup & account structure
Expert
Meta/Facebook Business Manager setup & account structure
Expert
Meta analysis
Beginner
Meta analysis
Beginner
Client Service
Expert
Client Service
Expert
Client Handling
Expert
Client Handling
Expert
Marketing
Intermediate
Marketing
Intermediate
Accounting
Beginner
Accounting
Beginner
Social Media Marketing
Intermediate
Social Media Marketing
Intermediate
Social Media Monitoring
Intermediate
Social Media Monitoring
Intermediate
Analytical Skills
Intermediate
Analytical Skills
Intermediate
Remote Support
Expert
Remote Support
Expert
Project Management
Expert
Project Management
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CLIENT ONBOARDING
Intermediate
CLIENT ONBOARDING
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
REVENUE MANAGEMENT
Intermediate
REVENUE MANAGEMENT
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CLIENT ONBOARDING
Intermediate
CLIENT ONBOARDING
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MICROSOFT PROJECT
Intermediate
MICROSOFT PROJECT
Intermediate
REVENUE MANAGEMENT
Intermediate
REVENUE MANAGEMENT
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate
Project Coordination
Intermediate
Project Coordination
Intermediate
Ads Manager Basics
Expert
Ads Manager Basics
Expert
Data Entry
Expert
Data Entry
Expert
Client Relationship Management
Expert
Client Relationship Management
Expert
Reporting & Documentation
Expert
Reporting & Documentation
Expert
Digital Marketing Support
Intermediate
Digital Marketing Support
Intermediate
Arabic/French/English Trilingual
Expert
Arabic/French/English Trilingual
Expert
Customer Service
Expert
Customer Service
Expert
Team Collaboration
Intermediate
Team Collaboration
Intermediate
Email & Chat Support
Expert
Email & Chat Support
Expert
Communications
Expert
Communications
Expert

اللغات

العربية

اللغة الأم

الفرنسية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

التدريب
Startup project development
INJAZ AL MAGHRIB
Apr 2020

الهوايات والاهتمامات

Creative Writing
Reading
Painting
Tennis
Chess
Pottery