Senior customer services agent
Emirates Group
مجموع سنوات الخبرة :21 years, 0 أشهر
Working as team leader in airport operations, am responsible for the flight at boarding gate point by providing high services to our customers.
• In charge of the overall operation of the company which entails costing, management of staff, sales projection, quotations, tenders and inventory management.
• Supervised staff, scheduled their shifts, assigned specific tasks, and endorsed staff performance appraisals.
• Attended to inbound calls from customers and assisted them with their concerns regarding the company’s products and offers, as well as providing general information regarding ongoing promotions, among others.
• Achieved monthly sales target and received above average rating for the both company and individual performance.
• Supervised staff for high profile projects such as the Bank of Sudan
• Performed general administrative duties and managing the day-to-day activities of the company
Excellent degree