Customer care
Kalaam Telecom
مجموع سنوات الخبرة :5 years, 9 أشهر
Kalaam Telecom, Bahrain
Customer care December 2009 - current
• Conduct training session during induction
• Responding to customer queries across all product lines
• Processing and modification of accounts
• Up selling & cross selling
• End to end billing and credit management
• Daily / Weekly / Bi-weekly / Monthly Reporting
• Sales & campaign support.
Retail Sales Executive July - December 2009
• Assist and sell products and services
• Daily sales report
• Sell Kalam products
• Promote "Hala" products
• Call monitoring for Calling cards, Prepaid & Postpaid customer accounts
• Daily update of incoming & outgoing traffic reports
Batelco, Bahrain Summer internship 2006
Salesman
• Promote the latest packages
• Gave out information for the customers on promotional packages
• Sell promotional packages