سلمان الاربش

Operations department, swift section
Responsible of handling and processing local and international swift transfers, cheques, swift alliance messages among other responsibilities

• Proposed two projects to streamline processes and utilize knowledge management tools (one accepted by management, one pending)
• Actively listened to students' requests, confirming full understanding before addressing concerns.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved issues following the policies and procedures as guidelines.
• Used coordination and planning skills to achieve results according to schedule.
• Increased customer satisfaction by resolving issues.
• Maintained energy and enthusiasm in fast-paced environment.
• handled petitions and complaints
• handled attendance dismissal

• Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
• Generated new and repeat sales by offering timely product, service and technical information.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Processed customer order, quote and return transactions and offered additional products and services.
• Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.

• Managing the HR system of the company
• Payroll management
• Front office management
• Group legal document management
• Project management
• Governmental correspondent
• Legal office liaison
• Learned new skills and applied to daily tasks to improve efficiency and productivity.

• Managing office tenants
• Managing daily operations of the company
• RV, PV and invoices regarding Group
• Prime representative of the company
• Contract development and finalization with clients
• Governmental paperwork liaison.
• Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.