Ticketing Reservation Agent
Alwarda Travels PVT(LTD)IATA
Total years of experience :7 years, 3 Months
* Knowledge of customer service standards and procedures.
Ability to read and interpret event seating charts .
• Ability to take orders and impart information over the telephone.
• Ability to analyze budgetary expenditures for compliance with approved budget.
• Ability to operate a computerized ticketing system.
• Organize and distribute “will-call” tickets.
• Describe venue layouts and seating locations.
• Call customers to advise of event changes and/or cancellations; as may
periodically be required.
• Respond to customer inquiries with accurate up-to-date information.
• Provide superior customer service.
• Maintain a current working knowledge of all events, services, and procedures by
reviewing event information sheets and posted or verbal communication.
• Strong customer service skills with the ability to resolve customer conflicts, should
they arise.
• Read, write and communicate effectively with co-workers and the general public.
• Deal professionally, courteously and tactfully with the public and coworkers.
• Flexibility to work nights, weekends and/or holidays when needed.
• Light administrative duties.
• Other duties as assigned.